Warehouse Associate Service Representative

JOIA CLEVELAND

EXPERIENCE

Feb ****

Apr ****

WAREHOUSE ASSOCIATE

Velvet Caviar Brooklyn, New York

Jun 2023

Oct 2023

BEAUTY CONSULTANT

Target Valley Stream, New York

Jul 2022

Jan 2023

STOWER AND PACKER

Amazon Staten Island, New York

- Packed and organized orders for shipment in a fast-paced environment.

Apr 2024

May 2024

HOME HEALTH AIDE

Brooklyn, New York

EDUCATION

Aug 2014

Jun 2017

HIGH SCHOOL DIPLOMA

Achievement First Brooklyn HS Brooklyn, New York ***************@*****.***

347-***-****

OBJECTIVE

Dedicated and reliable customer

service representative with a

history of maintaining positive

customer relationships and

resolving issues efficiently.

Highly skilled in problem-

solving and conflict resolution,

with a passion for delivering

exceptional customer service.

SKILLS

Managed inventory and restocked shelves in a fast-paced retail environment.

·

· Picked and packed orders accurately and efficiently for shipping. Performed quality control checks on incoming and outgoing shipments.

·

Collaborated with team members to optimize workflow and meet productivity goals.

·

Maintained a clean and organized work area to ensure a safe working environment.

·

Followed safety protocols and procedures to prevent workplace accidents and injuries.

·

Demonstrated expertise in skincare products and treatments through one-on-one consultations with clients.

·

Developed and maintained strong relationships with clients to ensure repeat business and customer satisfaction.

·

Assisted with inventory management, stock replenishment, and merchandising for optimal product display.

·

· Collaborated with team members to meet daily production goals. Operated forklifts and pallet jacks to transport materials within warehouse.

·

· Utilized RF scanners to track and locate merchandise. Assisted clients with personal care tasks including bathing, dressing, and grooming.

·

Maintained a clean and safe environment for clients, including light housekeeping and meal preparation.

·

Documented client progress and communicated updates to family members and healthcare providers.

·

Demonstrated sensitivity and understanding towards clients with physical and cognitive limitations.

·

Leadership, Adaptability,

Attention to Detail,

Interpersonal

Communication, Project

Management, and Customer

Service.

·

· Communication

· Problem-solving

· Empathy

· Conflict resolution

Customer relationship

management

·

· Technical skills

· Multitasking

Dec 2024

Present

BACHELORS

University of Arizona Global Campus Online

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