Customer Account Inbound Calls
Resume:
BYRON SCOTT
*************@*****.***
*** ***** *** *** **** Burnie Md 21061
Summary
Over 35 years of commercial and residential collections
Over 15 years of supervisory and management experience
Excellent telephone and communication skills, skip tracing expert
Dependable and responsible in handling job responsibilities
Education
Towson State University, Major: Mass communication / Minor: Business Administration- B.A. Degree
Key Skills and Competencies
Knowledge of Policies & Procedures / The FDCPA
Strong negotiating, counseling and problem-solving skills
Experience with collecting third party accounts/pre legal and legal accounts
Duties
Locating and establishing contact with debtors
Making outbound and receiving inbound calls to debtors
Workings with debtors to workout payments arrangements
Following up with clients on previous payments arrangements
Maintaining accurate, up-to-date customer account information
Negotiating settlements with client/debtor
07/23 – Current Niles, Barton & Wilmer LLP- Paralegal/Collector
Collections of past due Homeowner Assessment dues
Filing Suits -Judgements- Leins and wage attachments thru District Court
Making outbound and receiving inbound calls to debtors
Workings with debtors to workout payments arrangements
Following up with clients on previous payments arrangements
Maintaining accurate, up-to-date customer account information
01/22 – 07/23 Fireside Hearth and Home • Commercial Collections B to B
Contacting A/P Departments to resolve Delinquent Invoices-Accounts / Emailing Unpaid invoices-verification.
Aging Reports Analysis / Resolving 30, 60, 90, and 120 days delinquency
Reduce DSO / Setting up payment arrangements-Settlements
Work with Excel - Print weekly aging-Provide customers with delinquency spreadsheets
Accepting phone payment by way of credit card, wire transfers and regular mail
Temp Assignment Only
04/21 – 12/17/21 Maxim Healthcare Services/Aerotek Temp Co.- B to B Collections
Job Title: Collector 2 / Sr. Collection Specialist
Contacting A/P Departments to resolve Delinquent Invoices-Accounts / Emailing Unpaid invoices-verification.
Aging Reports Analysis / Resolving 30, 60, 90, and 120 days delinquency
Reduce DSO / Setting up payment arrangements-Settlements
Work with Excel - Print weekly aging-Provide customers with delinquency spreadsheets
Accepting phone payment by way of credit card, wire transfers and regular mail
Temp Assignment Only
03/2020 – 03/2021 Apex Physics Partners-Krueger-Gilbert Health Physics/ B to B Collections
Job Title: Account Coordinator-Collection Specialist
Contacting A/P Departments to resolve Delinquent Invoices-Accounts / Emailing Unpaid invoices-verification.
Aging Reports Analysis / Resolving 30, 60, 90, and 120 days delinquency
Reduce DSO / Setting up payment arrangements-Settlements
Work with Excel - Print weekly aging-Provide customers with delinquency spreadsheets
Accepting phone payment by way of credit card, wire transfers and regular mail
Temp 90-day Assignment Only
11/2018 – 03/29/2020 Cognizant – Receivable Outsourcing LLC
Job Title: Sr. Collection Specialist / Medical Collections
Description/Duties:
Inbound & Outbound Calls-
Collecting - BIF & Setting up Payment Arrangements
Collecting Co- Payments - Co Insurance
Skip Tracing, Settlement Negotiations – Resolving 30,60,90, and 120 Delinquency
“No Legal Action”
11/2015- 10/30/2018 Andalman & Flynn
Job Title: Collection Specialist 2 /Medical & Bank Collections
Medical Collections, Bank Loans and “Rental Property
Inbound and Outbound Collection
Resolving 30, 60, 90, and 120 day Past Due Accounts
Collecting Co- Payment & Co- Insurance - BIF, Settlements, Making Payment arrangements
Skip tracing,, list management, collections -
Prep for Legal action” Micro soft, SA 400 equipment system
7/2013 –11/2015 Rupp & Associates Inc.
Job Title: Collection Specialist
Job Description/Duties:
‘Rental Property “– duties include, Inbound and outbound collection calls, list management, setting up payment arrangements, skip tracing, filing suit against debtors, and using the Work Number to obtain employment information, filing judgements and wage attachments. “Nexis-Lexis skip trace system”
3/2010 –7/2013 America’s Financial Trust
Job Title: Collection Supervisor
Job Description:
Delinquent Bail Bond Accts/ “Rental Property “Inbound & Outbound calls- BIF, Settlement, Payment arrangements Skip Tracing, Credit reporting, Settlement negotiations
1/2009-3/2010 Fitzgerald, Goldman & Assoc.
Job Title: Collection Specialist
Job Description/Duties:
Bank Credit Cards / Payday Loans Inbound & Outbound calls- BIF, Settlement, Payment arrangements Skip Tracing, Credit reporting, Settlement negotiations
2/2007-1/2009 Great Oak Lending Partners
Job Title: Mortgage Loan Originator
Job Description/Duties:
Residential and Commercial Lending- Inbound & Outbound calls-
Payment arrangements, Skip Tracing, Credit reporting –
Refinancing of home Mortgages,
Cold Calling
Prior to the Real Estate industry, I have worked as a Bill Collector for over 25 years
2/04 – 2/2007 Savings First Mortgage / Loan Originator
1981-to-1986 Bally's Holiday Spa Delinquent Health Spa Memberships
1986-to-1991 Oxford Capital Corp Delinquent Credit Card Accounts
1991-to-1995 Chevy Chase Bank Delinquent Credit Card Accounts
1995-to-1997 Matrix - Delinquent Medical accounts
1997-to-2000 U.S. Bank Delinquent Credit Card Accounts
2000-to-2002 Capital One Bank Delinquent Credit Card Accounts
2002-to-2004 NCO Financial Delinquent Medical & Student Loans
Contact this candidate