Customer Service Support Worker

OVOKE OMONIGHO

*,*&S Street,Waterboard, Auchi, Nigeria

Tel: +234 813-***-**** • Email: *************@*****.***

PROFESSIONAL SUMMARY

Versatile and results-driven professional with over 15 years of diverse experience in administration, customer service, data management, and communications across multiple sectors—including health insurance, hospitality and broadcasting. Adept at leading teams, streamlining operations, and enhancing service delivery through innovative problem-solving and strategic planning. Strong academic background in Theatre Arts, complemented by extensive professional training in customer relationship management and business operations.

CORE COMPETENCIES

Data Verification & Quality Assurance: Proven ability to clean, verify, and report critical data for informed decision-making.

Care support: Specialized in providing physical and emotional support to Clients

Team Leadership & Coordination: Skilled in managing departmental activities, facilitating meetings, and implementing quality improvement initiatives.

Customer Relationship Management: Expertise in handling client inquiries, resolving complaints, and maintaining robust customer databases.

Administrative & Office Management: Comprehensive experience in front desk operations, scheduling, and record management.

Project & Inventory Management: Effective in managing daily stock flows, procurement processes, and multi-department coordination.

PROFESSIONAL EXPERIENCE

Data Verification Officer / Head, Department of Planning, Research & Statistics

Edo State Health Insurance Commission, Edo North Operational Office, Nigeria

2022 – Present

Coordinate regional departmental activities and manage BHCPF enrollment initiatives.

Monitor facility managers

Ensure standard health care delivery

Lead data cleaning and verification processes to ensure high-quality reporting.

Identify facilities for accreditation

Initiate front loading mechanism

Supervise training of onboarded facilities

Oversee quality assessments for accredited facilities and support the creation of quality improvement plans.

Prepare detailed monthly, quarterly, and annual departmental reports while coordinating annual workplan development.

Lead Community entry initiatives

Care Giver/Nursing Assistant

Restore Medical Centre.Nigeria

2022

Administer medications

Assist with admission, transfer and discharge activities

Provided physical and emotional support

Helped plan meals

Helped patient with hygiene management

Cleaned the environment

Ran errands for Patients

Assist in moving Patients around

Ran general clinical errands

Record and relate patients complaints to Nurses

Cashier / Customer Service Officer

Phluid Lounge and Restaurant, Nigeria

2019 – 2021

Managed daily cash operations, prepared account reports, and oversaw petty cash.

Organized customer outreach initiatives and maintained comprehensive customer records.

Coordinated inventory checks, arranged meetings, and handled general office duties.

Home Support Worker, Nigeria

2015 – 2019

Planning and preparing meals

Cleaning the home and environment

Care for individuals during period of illness and recovery

I do grocery shopping

Attending to laundry and dish washing

General maintenance of the home

Marketer / Customer Service Officer

AIICO Insurance Plc, Lagos, Nigeria

2010 – 2015

Executed marketing campaigns and managed the sale of insurance policies.

Developed tailored customer solutions and maintained detailed customer records.

Conducted market research to identify new product opportunities.

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Diploma in Domiciliary care support 2025

Certificate of completion of CPR AED and First aid 2025

Certificate in Risk Management Masterclass - Movalue School of Professional Development 2025

Professional Certificate in Healthcare Utilization Management in Health Insurance and Managed Care

Professional Certificate in Insurance management-Throne Management and Business Institute Switzerland Nigeria

Professional Certificate in Project Management - Throne Management and Business Institute Switzerland Nigeria 2023

Certificate in Customer Relationship Management – Throne Management and Business Institute, Switzerland Nigeria, 2021

Advanced Diploma in Customer Service – Throne Management and Business Institute, Switzerland Nigeria, 2021

Diploma in Customer Service – Throne Management and Business Institute, Switzerland Nigeria, 2021

Diploma in Social Media Management – Throne Management and Business Institute, Switzerland Nigeria, 2021

Nigerian Environment Competency Development Level 1 – Nigerian Environmental Society, 2019

Proficiency Certificate in Management – Nigerian Institute of Management, 2010

EDUCATION

M.A. in Theatre Arts 2011 – 2012

University of Ibadan, Oyo State, Nigeria

B.A. (Hons) in Theatre Arts 2004 – 2008

Delta State University, Abraka, Delta State, Nigeria

PUBLICATIONS

Nollywood Movies and Nation Building

University of Calabar Journal of Theatre Arts, April 2015

REFERENCES

Available upon request.

Contact this candidate