Human Resources Customer Service

Felicia Harper

Remote Worker

Willing to Relocate

Richmond, TX 77406

Mobile: 816-***-****

Email: ********@******.***

WORK EXPERIENCE:

USDA – FPAC – Homeland Security Division

Chief of Staff - May 2021 -March 2025 *(Job ending) A division Subject Matter Expert who supports the Director, Deputy Director and 4 Branch Chiefs in the areas of Personnel Security, Emergency Management/COOP, Physical Security and KC Regional Customer Service. Assess effectiveness of complex program/management policies, processes and systems that encompass difficult and diverse functions/issues that affect critical aspects of major program initiatives. Develop, influence, lead, coordinate and promote policies and initiatives to improve engagement, morale, well-being, motivation and commitment. Translate goals of program leadership team into effective strategies and short- and long-term objectives. Oversight/tracking of base budget and non-initiative funding. Initiate, recruit, resume review, interview and hire to fill critical vacancies within the division. Organizational Development/Culture: Independently plan, design and coordinate initiatives, programs, projects and studies that impact areas including employee satisfaction. Stay abreast of issues affecting our workforce. Facilitate and advise on corrective measures that would positively impact our workplace environment. Strategically plan and initiate conversations, meetings and actions to ensure HSD compliance with higher organizational goals.

HR Advisor -Oct 2018 to May 2021

I serve as the subject matter expert providing expert advice and counsel on all Human Resources issues related to the Homeland Security Division management team. I interpret policy and directives to ensure compliance. I strategize with management on the implementation on various HR priorities. Work is cross functional and requires lots of communication and partnering within and outside of the division. Communications occurs regularly with stakeholders to ensure all needs are identified, strategies are developed, and plans are executed accordingly to meet agency/division mission. Human Resources Business Partner -March 2016 – Oct 2018 Project Manager serving as an HR Consultant, i.e. Business Partner with internal/external customers to manage the ongoing, systematic process of implementing effective organizational change. I assist and manage every aspect of the cultural and paradigm shifts in organizational behavior while leading employees through a variety of change occurrences. Delivers professional Human Capital services or locates appropriate resources for their delivery. Serves as the coordinator, consultant, and troubleshooter relative to programs, techniques, and methods for evaluating the short- and long-range effectiveness of the department Human Capital strategies. Provides coaching, facilitation, team development, whole systems analysis, process reengineering, and Human Capital planning services to implement organization improvement initiatives and assure alignment with the organization's strategic plans. Develops comprehensive program plans in a range of human resources and organizational areas to include interpersonal communications, team building, change management. Designs, plans and implements intervention and assessment activities to meet senior management objectives. USDA HR Division

Supervisor Human Resources Specialist - Classification Section Chief - Nov 2014 – March 2016 I serve as the supervisor of the Position Management and Classification (PM&C) Section of the HRD. I manage a team of 5-6 Classifiers and 5 Help Desk personnel. I approve expenses for regular training, with-in grade increases, awards, overtime, and employee travel. I interview, select and hire. I approve and initiate actions for WIGIs. I am well versed in disciplinary actions. I provide advice to managers on Management Directed Reassignments (MDRs) and details. I initiate personnel actions for recruitment, reassignments, promotions, reclassifications, etc. I am the advisor on pay entitlements to include Comp Time, Travel Comp Time and Credit Hours. I counsel managers on staffing programs, veterans’ authorities, Schedule A and PATHWAYS guidance. I provide guidance on recruitment/diversity strategies.

Army Corps of Engineers/CHRA

Supervisory Human Resources Officer – CPAC Chief -8/29/2010 to 11/1/2014 I manage a Civilian Human Resources (CHR) program for a workforce that ranges between 800 and 1000 civilian employees. The workforce is dispersed and includes tenant organizations/field locations. I operated as first line and second line supervisor for my organization. In this position, I am the principal advisor, and I provide expert HR advice to the Commander, Deputy Commander, Senior Leaders and managers /supervisors on a variety of HR topics. I provide the full range of life cycle human resources management functions to include administering staffing, recruitment and placement, benefits, workers compensation, human resources development; position management, classification; labor relations; and employee relations. I was on the Crisis Management team as well as worked with Security on Workplace Violence.

Forest Service

Albuquerque, NM - Remote Employee

HR Diversity Program Manager – GS13 - Jan 2010- Aug 2010 Responsible for monitoring and overseeing agency-wide Human Resources management programs. I managed and designed highly technical and complex recruitment and placement programs, strategies, and initiatives for student hiring to enhance USDA FS's recruiting programs. I administered USDA FS's national recruitment and placement plan for student programs. Proposed and developed new or revised external recruitment policies, practices, or programs to OPM December 2008 – January 2010

Human Resources Specialist, 201

GSA July 2003-December 2008

• Student Program Manager

• Organizational Development Specialist-

Quintiles – Associate Recruiter May 2002 – April 2003 Hallmark Cards –Staffing Assistant Nov1997– Feb 2002 EDUCATION Webster University -

Master's Degree - 5/2004

Major: Human Resources Management

Park University

Bachelor's Degree - 12/2001

Major: Social Psychology

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