Receiving Clerk Customer Service
Resume:
Louise Martine
Winchester, VA *****
*********@********.***
Summary
Detail-oriented Receiving Supervisor assigning team members responsibilities with performing intake, transportation and storage of materials. Excellent industry acumen creating vendor relations to accuracy of receiving department. Superior problem solving, decision making, planning and organizational skills.
Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.
Talented administrative professional knowledgeable about methods for managing inbound and outbound shipments. Fully versed in computerized tracking, RFID scanning and shipment logging. Dependable in following up on issues.
Organized professional experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of osha requirements.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Skills
Load Planning
Stock control
Computer Skills
Shipping and receiving
Teamwork and Cooperation
Effective Communication
Materials Transport
Inventory Management
Interpersonal Skills
Punctual and Reliable
Materials transportation
Shipment Tracking
Records Management
Invoice reconciliation
Self-Motivated and Independent
Relationship Building
Attention to Detail
Warehousing Operations
Safety Procedures
Pallet jack use
Warehouse Safety
Safety and compliance
Certified Forklift Driver
Barcode scanning
Forklift Operation
Receiving procedures
Experience
September 2004 - July 2024
Lowe's - Dallas, Texas
Receiving Supervisor
Collaborated with other teams on special projects involving product delivery or storage arrangements.
Conducted regular inspections of material handling equipment to ensure proper functioning.
Monitored and maintained accurate receiving records for all incoming shipments.
Managed the return process for damaged or incorrect items, including arranging for pick-up or replacement shipment from suppliers.
Ensured that all items received were accurately counted, weighed and inspected for quality.
Directed the daily operations of the receiving department, overseeing a staff of 10 employees.
Maintained communication with other departments regarding status of incoming shipments.
Developed and implemented effective strategies to improve efficiency in the receiving process.
Coordinated with vendors to resolve discrepancies between purchase orders and invoices.
Organized shipping documents into an efficient filing system for easy retrieval when needed.
Assisted with resolving customer complaints related to incorrect orders, damaged goods or late deliveries.
Ensured compliance with company policies and safety regulations in the warehouse environment.
Provided training and guidance to new team members on proper procedures related to receiving activities.
Supervised inventory counts and cycle counts, ensuring accuracy at all times.
Developed relationships with outside vendors in order to secure competitive pricing on materials.
Managed department priorities and provided leadership for on-time delivery production
Organized training for production staff to achieve performance objectives with quality instruction.
Balanced quality, productivity, cost, safety and morale to boost performance in production.
Organized deliveries by sorting and stocking receivables
Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Coached new staff preparing outgoing and receiving incoming shipments.
Monitored merchandise received and shipped from facility in computer system.
Obtained required documentation to process shipments and support movement.
Maintained inventory of shipping materials and supplies.
Identified order discrepancies and damaged items and notified supervisor.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Prepared packages for shipping and determined most economical shipping methods.
Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Contacted transport companies and suppliers to expedite, trace, or return shipments.
Informed upper management or department heads of items loaded or problems encountered.
Promoted safe working conditions by monitoring safety procedures and equipment.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Completed or assisted with difficult or skilled tasks.
Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Monitored workers and reviewed completed work for proper performance.
Checked loaded materials compared to work orders for correctness.
Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Reviewed supplies inventory levels and purchased necessary items.
Prepared and led staff training and instruction.
January 1988 - September 2004
Albertsons Grocery Store - Dallas, TX
Assistant Manager
Communicated regularly with customers to gain insights into their needs.
Established processes for monitoring customer satisfaction levels.
Ensured compliance with safety regulations and company policies.
Resolved conflicts between team members in an effective manner.
Collaborated with management on developing strategic plans for achieving business goals.
Organized training sessions for new hires to familiarize them with the workplace environment.
Supervised daily operations including scheduling shifts, assigning duties.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Maintained up-to-date knowledge of company products and services.
Managed customer service inquiries and complaints in a timely manner.
Monitored employee attendance records, timekeeping, and payroll information.
Assigned work and monitored performance of project personnel.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Reviewed completed work to verify consistency, quality, and conformance.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Proposed or approved modifications to project plans.
Evaluated individual and team business performance and identified opportunities for improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Interviewed prospective employees and provided input to HR on hiring decisions.
Recruited and trained new employees to meet job requirements.
Resolved customer inquiries and complaints requiring management-level escalation.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education and Training
June 1986
Lewisville High School Lewisville, TX
High School Diploma
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