Virtual Assistant Customer Service
Resume:
MAYAR
MOHAMED
SAMIR
Virtual Assistant
*****.******.***@*****.***
Alexandria
EDUCATION
Bachelors
Alexandra University
Oct 2016 - Jun 2022
Bachelor of Commerce
Business administration
Alexandria University Good
2022
SKILLS
Handling skills
Writing
Email etiquette
Time managment
Lead management
Ability to lead and train team
members
Detail-oriented and
goal-oriented
Active listening
CAREER OBJECTIVE
Dynamic Executive with six years of experience helping organizations reach their full potential. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Experienced in managing employee and community programs, and dedicated to successfully directing business operations.
WORK EXPERIENCE
Event Coordinator and Supplier Relations Specialist Planned
Apr 2023 - current New York City, NY
Training and Onboarding: Provide comprehensive training to new colleagues, ensuring they are well-equipped to perform their roles effectively.
Supplier Management: Identify and list potential suppliers on the Planned platform, fostering strong partnerships by introducing them to our services and negotiating favorable terms.
Client Engagement: Maintain high levels of client engagement by ensuring their event requirements are thoroughly understood and met, delivering the expected value consistently.
Event Planning and Coordination:
Understand and document requirements for each event, planning with meticulous attention to financial and time constraints. Search for, evaluate, and book venues that match event capacity, style, and type, adhering to client budgets.
Coordinate onsite vendors and manage vendor relationships, ensuring seamless execution of events.
Vendor Selection and Negotiation: Research and select vendors
(caterers, decorators, musicians, etc.), balancing quality and cost. Negotiate terms to achieve the best outcomes for our clients. Proposal Management: Collect, compare, and evaluate suppliers' event proposals, presenting the best options to clients to facilitate informed decision-making.
Event Execution: Oversee the scheduling of speakers and other event logistics, ensuring all aspects of the event run smoothly and client satisfaction is achieved.
Virtual Assistant
Bousla
April 2023 - current Cairo, EGY
Operations Management: Managed and optimized daily operations while leading talent acquisition initiatives.
Interview Process Development: Created interview presentations on Beautiful.ai and designed the interview process.
Appointment Scheduling: Booked appointments with recruiting companies and maintained a list of recruiters.
Database Management: Created and maintained an after-sale base on Airtable, updating it with all talent statuses, CVs, and test results. Talent Sourcing: Searched for potential candidates on LinkedIn and reached out to them.
Candidate Screening: Reviewed talent CVs and coordinated interviews. Communication Management: Handled email and LinkedIn communication with candidates and recruiting partners. Virtual Assistant
Upwork
April 2023 - July 2023 New York, NY
Workflow Optimization: Developed and implemented processes to streamline workflow and improve operational efficiency. Daily Operations Management: Successfully handled day-to-day operations, including scheduling meetings, managing calendars, and booking travel arrangements.
Financial Management: Processed financial transactions and maintained accurate records, contributing to the successful completion of the company’s annual audit.
Customer Service: Researched and resolved customer inquiries, enhancing customer service and satisfaction.
Management Reporting: Generated monthly reports for management, highlighting key trends and areas for improvement. Accounts Management: Developed and maintained a system for tracking accounts receivable and accounts payable.
Real Estate Operations Specialist
Wazowski
May 2021 - Mar 2022
Bid Evaluation and Comparison: Assess and compare written bids to ensure the selection of the most favorable options for the company. Management Presentations: Prepare and finalize comprehensive management presentations for internal and external stakeholders. Letter of Intent: Solicit and negotiate letters of intent with prospective buyers, sellers, and partners.
Customer Database Management: Maintain and manage customer and contact databases, including emails and mailing lists, to ensure accurate and up-to-date information.
Document Distribution: Distribute closing packages to lenders, deeds to county clerks, and record documents to borrowers, ensuring timely and accurate delivery.
Network Development: Develop and maintain networks of attorneys, mortgage lenders, and contractors to provide clients with reliable referrals.
Administrative Support: Assist managers with administrative tasks such as typing, maintaining databases, and answering queries to ensure smooth operations.
Legal and Closing Activities: Conduct paralegal, title, and closing activities for a busy firm handling REO, special asset, and non-standard closings. Financial Review: Review personal financial statements of prospective home borrowers to assess their financial standing and eligibility. International Customer Service Representative
Vodafone UK
Oct 2018 - Feb 2021
Multi-Call Handling: Managed multiple customer calls simultaneously, addressing delays in receiving products or services provided by Vodafone. Complaint Resolution: Handled customer complaints by providing feasible solutions to guarantee customer satisfaction. Billing Follow-Up: Followed up on unpaid bills by customers to ensure timely payments.
Reporting: Created daily reports to document important details about tickets and calls, flagging critical issues and communicating with management to address these situations.
Customer Service Scripts: Developed customer service scripts to ensure consistent service across all customer service channels. Data Analysis: Analyzed customer service data to identify and address issues, resulting in improved customer experience.
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