Customer Service Life Skills
Resume:
Meghan Jacobs
Fayetteville, NC
***************@*****.***
Professional Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional customer service and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work Experience
Residential Life Skills Coach
Community Innovations.-Sanford, NC
September 2016 to July 2022
• Developed individualized life skills plans for clients based on their needs and goals.
• Provided guidance to clients in developing personal, social and problem-solving skills.
• Conducted assessments of clients current life skills levels and created strategies for improvement.
• Assisted clients with goal setting by helping them create action plans that were tailored to their individual needs.
• Designed creative activities which helped teach life skills concepts in an engaging way.
• Helped clients to build and recognize strengths and self-worth.
• Guided clients through transition to independent living within the community.
• Transported clients to Doctor's appointments and day program.
• Assisted clients with meal preparations.
• Assisted clients with daily hygiene.
• Administered daily medications to clients.
Cafeteria Worker
Luther Nick Geralds Middle School.-Fayetteville, NC October 2015 to June 2016
• Prepared hot entrées according to recipes and instructions provided by my supervisor.
• Assisted in the preparation of food items such as sandwiches, salads, and desserts.
• Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
• Maintained cleanliness of dining area by wiping tables, sweeping floors, and collecting and cleaning lunch trays.
• Followed health and safety regulations when preparing meals and handling food products.
• Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
• Adhered to safe and proper storage guidelines for all supplies.
• Used proper portion sizes when serving meals to students, faculty, and staff.
• Ensured that all ingredients were fresh before using them for meal preparation.
• Performed work to top standards, providing the best service for students, faculty, staff and school visitors.
• Effectively multitasked within fast-paced environment.
• Greeted guests with friendliness and professionalism.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Supported serving staff in delivering accurate and well-presented food orders. Cashier
Dollar Tree.-Fayetteville, NC
May 2014 to August 2015
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register or POS system efficiently and accurately to receive payment by cash, check, and credit card.
• Issued receipts, refunds, credits or change due to customers.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Performed other duties as assigned by my management.
• Completed daily recovery tasks to keep areas clean and neat for maximum productively.
• Directed trash removal and sanitation procedures to keep aisles and register area organized. Customer Service Representative
Marshalls and HomeGoods.-Fayetteville, NC
April 2006 to October 2010
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assisted customers with purchases, returns, exchanges, and layaway operated on a cash register or POS system.
Front Desk Associate
Innkeeper hotel of Fayetteville.-Fayetteville, NC
July 2005 to March 2006
• Greeted guests upon arrival and provided excellent customer service.
• Answered phones, booked reservations, and responded to inquiries from customers.
• Maintained daily records of all transactions, including payments and cancellations.
• Processed guest payments through cash registers or credit card machines in an accurate manner.
• Provided timely and accurate information regarding hotel services, amenities, and local attractions.
• Monitored lobby activity throughout shift to ensure safety of guests and staff members.
• Handled various administrative tasks such as filing paperwork, entering data into the computer systems, and photocopying documents.
• Resolved customer complaints in a professional manner while maintaining high standard of service quality.
• Adhered strictly to all applicable laws related to hotel operations.
• Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members and guests.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Managed guest check-in and check-out procedures, reservations, and payments.
• Delivered friendly and knowledgeable support to current and prospective customers.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Welcomed large volume of guests and improved overall customer service.
• Greeted incoming guest warmly, issued room keys and shared information on policies and amenities.
• Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
• Made guest and group reservations, processing check-ins and check-outs for customers.
• Facilitated successful front desk operations for a high-volume hotel. Education
Certified Medical Administrative Assistant in Medical Assisting Ultimate Medical Academy - Clearwater, FL
August 2023 to Present
General educational development
Virginia Beach Commonwealth Challenge - Virginia Beach, VA July 2003 to December 2003
Skills
• Sales
• Planogramming
• Food handling
• Collaborating and working well together with others.
• Computer skills
• Basic math
• Communication skills
• English
• Time management
• Leadership
• Front desk
• Cash register
• Cleaning
• Customer service
• Operations of POS System
• Productivity
• POS
• Organizational skills
• Attention to detail
• Merchandising
• Customer Service Excellence
• Retail Merchandising
• Responsibility
• Hotel experience
• Cash handling
• Janitorial experience
Certifications and Licenses
Certified Medication Technician
June 2019 to Present
First Aid Certification
June 2019 to Present
CPR Certification
June 2019 to Present
Driver's License
Certified Medication Aide
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