Customer Service Sales Advisor

Milena Hakobyan

Clapham Junction, SW** *SE ***************@*****.*** 075******** https://www.linkedin.com/in/milenahakobyan/

Motivated individual with over eight years’ experience in customer service, who is committed to excellent customer service skills with strong communication and interpersonal skills. Seeking a position in the retail sector, where I can showcase my ability to work under pressure, show strong initiative and time management. I am hardworking and reliable. I am very eager to learn new skills and acquire new experiences to facilitate my professional growth in the retail sector.

KEY SKILLS IN SHORT

-Ability to deliver a high level of customer service

-Strong communication and interpersonal skills

-Strong time management and organisational skills

-Ability to follow instructions and give instructions.

-Reliable, trustworthy, and responsible

-Ability to adapt and respond to a variety of situations.

-Ability to work in fast paced environments.

RELEVANT EXPERIENCE

Boots: Clapham Junction, London November 2024 - January 2025

-Demonstrated commitment to providing exceptional customer service on the tills and around the shopfloor.

-Proactive about promoting in-store offers and schemes to maximise customer engagement and membership.

-Maintained the shop floor and ensured shelves were always full of the correct items.

-Experienced with Uber Eats and Deliveroo delivery service and Boots procedures.

-Experienced in Perfume, Beauty including No7 and Skincare products and procedures at Boots to ensure correct and suitable recommendations to customers.

Starbucks: various locations – Brighton, Croydon, Augsburg July 2019 – September 2024

-Supported with store procedures – opening, closing the store, cash handling, and safety and security

-Supported fellow partners during periods of high volume to keep the store operating

-Anticipated and delivered on customer and store needs by getting to know the store environment and customers

-Demonstrated commitment to delivering legendary Starbucks customer service with a customer comes first attitude

-Maintained a clean and organised workspace for your customers and partners

-Provided quality beverages, whole bean and food products consistently for all customers in line with Starbuck’s standards

WHSmith: Croydon, London November 2016 – July 2019

-Delivered an exceptional customer service to all customers

-Carried out stock replenishment, ensuring all areas of the store remain tidy inviting customers to the store

-Met high standards of display and visual merchandising helping customers find what they're looking for easily

-Being part of a team supporting colleagues

ADDITIONAL EXPERIENCE

Residential Life Connector, University of Sussex September 2022 – December 2023

-Effectively communicated university’s expectations and services to over 3,000 students through induction meetings.

-Demonstrated conflict-resolution and peer-support skills while addressing communal living and welfare issues.

-Performed a variety of administration tasks such as report writing, event proposals, emails, and phone calls.

-Organised engaging events for students on campus and collaborated with other connectors and university services.

EDUCATION

UNIVERSITY OF SUSSEX 2022 – 2026

BSc Accounting and Finance

A level: Mathematics, History and Geography 2017 - 2019

GCSE: 9 subjects at A* - C including Mathematics and English 2012 – 2019

Contact this candidate