Milena Hakobyan
Clapham Junction, SW** *SE ***************@*****.*** 075******** https://www.linkedin.com/in/milenahakobyan/
Motivated individual with over eight years’ experience in customer service, who is committed to excellent customer service skills with strong communication and interpersonal skills. Seeking a position in the retail sector, where I can showcase my ability to work under pressure, show strong initiative and time management. I am hardworking and reliable. I am very eager to learn new skills and acquire new experiences to facilitate my professional growth in the retail sector.
KEY SKILLS IN SHORT
-Ability to deliver a high level of customer service
-Strong communication and interpersonal skills
-Strong time management and organisational skills
-Ability to follow instructions and give instructions.
-Reliable, trustworthy, and responsible
-Ability to adapt and respond to a variety of situations.
-Ability to work in fast paced environments.
RELEVANT EXPERIENCE
Boots: Clapham Junction, London November 2024 - January 2025
-Demonstrated commitment to providing exceptional customer service on the tills and around the shopfloor.
-Proactive about promoting in-store offers and schemes to maximise customer engagement and membership.
-Maintained the shop floor and ensured shelves were always full of the correct items.
-Experienced with Uber Eats and Deliveroo delivery service and Boots procedures.
-Experienced in Perfume, Beauty including No7 and Skincare products and procedures at Boots to ensure correct and suitable recommendations to customers.
Starbucks: various locations – Brighton, Croydon, Augsburg July 2019 – September 2024
-Supported with store procedures – opening, closing the store, cash handling, and safety and security
-Supported fellow partners during periods of high volume to keep the store operating
-Anticipated and delivered on customer and store needs by getting to know the store environment and customers
-Demonstrated commitment to delivering legendary Starbucks customer service with a customer comes first attitude
-Maintained a clean and organised workspace for your customers and partners
-Provided quality beverages, whole bean and food products consistently for all customers in line with Starbuck’s standards
WHSmith: Croydon, London November 2016 – July 2019
-Delivered an exceptional customer service to all customers
-Carried out stock replenishment, ensuring all areas of the store remain tidy inviting customers to the store
-Met high standards of display and visual merchandising helping customers find what they're looking for easily
-Being part of a team supporting colleagues
ADDITIONAL EXPERIENCE
Residential Life Connector, University of Sussex September 2022 – December 2023
-Effectively communicated university’s expectations and services to over 3,000 students through induction meetings.
-Demonstrated conflict-resolution and peer-support skills while addressing communal living and welfare issues.
-Performed a variety of administration tasks such as report writing, event proposals, emails, and phone calls.
-Organised engaging events for students on campus and collaborated with other connectors and university services.
EDUCATION
UNIVERSITY OF SUSSEX 2022 – 2026
BSc Accounting and Finance
A level: Mathematics, History and Geography 2017 - 2019
GCSE: 9 subjects at A* - C including Mathematics and English 2012 – 2019