Customer Service Experience

Kaitlyn A. Nieto

Address: **** ****** ***, ******, ** 75126

Email: ***************@*****.***

Phone: 903-***-****

Professional Summary

Dedicated and skilled Cosmetologist with over 2 years of experience in salon management, customer service, and a wide range of cosmetic services. Proven ability to manage teams, resolve conflicts, and deliver exceptional customer experiences. Bilingual in English and Spanish, with strong organizational, communication, and technical skills. Adept at working in fast-paced environments and managing multiple tasks efficiently.

Professional Experience

Manager / Cosmetologist

Cost Cutters – Roswell, NM

03/2022 – 05/2023

-Provided a variety of cosmetic services, including bleaching, coloring, waxing, scalp treatments, relaxers, perms, and deep conditioning, ensuring high customer satisfaction.

-Managed salon operations, including scheduling for stylists, resolving customer issues, and maintaining a clean and organized environment.

-Handled financial responsibilities such as making bank deposits and managing cash flow.

-Utilized bilingual skills (Spanish/English) to assist with translations and improve communication with diverse clients.

Stylist / Manager

Locker-room Haircuts – Roswell, NM

05/2023 – 07/2024

-Managed daily salon operations, including scheduling, inventory management, and ordering supplies.

-Provided haircuts, eyebrow waxes, shaves, and scalp treatments primarily for male clients.

-Addressed and resolved customer concerns promptly, ensuring a positive experience.

-Maintained a clean and welcoming salon environment.

Cosmetologist

Great Looks Full Service Salon – Roswell, NM

08/2024 – Present

-Deliver a wide range of cosmetic services, including waxing, perms, and coloring, with a focus on customer satisfaction and attention to detail.

Education

Cosmetology Program

Olympian Academy College of Hair – Roswell, NM

2021 – 2022

Skills

-Bilingual (English/Spanish)

-Salon Management & Team Leadership

-Customer Service & Conflict Resolution

-Inventory Management & Merchandising

-Cash Handling & Bookkeeping

-Time Management & Multitasking

-Technical Skills (Cosmetic Services: Waxing, Coloring, Perms, etc.)

-Strong Communication & Interpersonal Skills

-Proficient in Office Management & Scheduling

-Retail & Upselling Expertise

Achievements

Successfully managed salon operations, including scheduling, inventory, and customer relations, leading to increased client satisfaction and retention.

-Improved communication and customer experience by utilizing bilingual skills to assist Spanish-speaking clients.

-Consistently maintained a clean, organized, and welcoming salon environment, contributing to a positive workplace and customer experience.

Additional Information

Proficient in Microsoft Office Suite and basic computer skills.

Strong ability to work independently or as part of a team in fast-paced environments.

Excellent problem-solving and conflict-resolution skills.

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