System Administrator

Calvin Quan Nguyen

e-mail: HYPERLINK "mailto:***********@*****.***" ***********@*****.***

Phone: 925-***-****

TECHNICAL SKILLS:

AXI Programmer TestSight Developer, Vitrox V810 Program

VMWare 3.0, 3.5, 3.5i, 5.0 (VM Converter, VM Controller 2.0, 2.5)

Microsoft Outlook Exchange, Lotus Notes mails.

Microsoft Office 97, 2000, 2003, 2007

Install, configure Microsoft Win95, Win98, WinME, WinNT, Win2K, WinXP, NT4.0, Windows 7 and NT server 4.0, server 2000, server 2003, 2008.

File servers (MS Windows, EMC Celera), backup server (Veritas 10.0, 12.5, 2010, EMC Avamar), mail server (Exchange 2003, 2007, 2010 Lotus Notes 7.0, mail server spam filter Barracuda 400a)

Data Storage (RAID Box: Dell Power vault 210s, 220s, EMC SAN)

Dell Power Edge Server (PE 1550, 1750, 1950, 2850, 2950, R805)

LAN (TCP/IP), DNS, DHCP, VPN, RAS, WINS.

HTML and C language.

Anti Virus (Norton, McAfee)

Dell Certified, A+, MCP, WEB Design Certification (HTML)

Desktop support: end users with technical issues with PC hardware, MS Office, printing, email…etc

Office 365, Skype

EDUCATION:

Undergraduate Major in Computer Information System Engineering (CISE), San Jose State University, San Jose, CA, Jan 1999 – Jan 2000

Classes taken: VMWare Administrator, HTML, LAN essential, TCP/IP and CCNA courses.

BS Biological Sciences, UC Davis, Davis, CA, Nov 1995 - Jan 1998

Major in Biological Sciences, West Valley College, Saratoga, CA, Aug 1992 – Jun 1995

High School diploma, Yerba Buena High School, San Jose, CA, Jan 1990 – Jun 1992

PROFESSIONAL EXPERIENCE:

Sanmina Corp., San Jose, CA Mar 2021 – Present

A/X Programmer

Responsibility as a final Test Engineer using 5DX program which I base on the product PC Board requirement to create a test program for a specific product (we have multiple clients) to make sure there isn’t any open or bad soldering connection before we can deliver to our clients.

Taos Mountain., San Jose, CA Jul 2018 – Mar 2021

System Administrator

Manage and maintain a 60+ mixed server environment (Windows, Unix, Linux), provide Tier 1,2,3 support at Proteus Digital Health (Proteus Digital Health is a client of Taos Mountain) ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.

Reengineered company’s system setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.

Data Center managing: Build, test and deploy physical and virtual servers. Ensured that all server hardware, operating systems, software and procedures aligned with organization standards and strategic business plan.

Acted as escalation point for troubleshooting system issues to internal and external customers.

Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Clarke Partner, Inc. Milpitas, CA Jul 2014 – Jul 2018

System Administrator / Technology Team Lead / Delivery Manager

Provide Windows administration, network operating center (NOC) administration, LAN/WAN/VPN administration, VMware design and administration, and intrusion detection and prevention (IDP) monitoring. Also manage AD/DNS, wireless access points and load balancers. Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer.

Directed the implementation and performance tuning of Windows 2008 Server environment for client’s global operations.

Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth. Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software and file server.

Led in-house and consultant team in large-scale server upgrade for multinational consulting IT Operation, which significantly enhanced system performance.

Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.

Nextstep Defined Contributions, Inc. (former Benefitstreet, Inc.), Walnut Creek, CA

IT Manager - Sr. System Administrator Apr 2007 – Apr 2014

Managing Active Directory, anti-virus server, WSUS server, VMWare environment, windows File Servers, Backup Exec 12.5, EMC Avarma backup, EMC SAN (Navisphere), EMC Celera, Exchange servers 2007 and email spam filter (Barracuda 400a), VMWare servers (ESX 3.5, VM converter, cloning, VM Controller). Beside daily technical support, my job duty involved in the IT operation management such as design, implement new technology to our infrastructure. I plan, organize, coordinate and direct our contractors, vendors to accomplish all our IT projects. I make sure our infrastructure is stable and scalable.

Managing corporate data center, build, deploy new servers (windows server 2003, 2008, Linux, Red Hat, CentOS, Ubuntu) to production and R&D.

Manage exchange server: responsibility for problem analysis, resolution to make sure mailboxes are stability.

Design the data center server cabinet escalation.

Directed the move corporate data center and company to new location

Responsible for problem analysis, resolution and escalation for software or hardware resources when unavailable or degradation in performance

Managing helpdesk/desktop/ contractors providing support to internal end users

Upgrading VMWare from ESX 3.0 to ESX 3.5i and last to ESX 5.0 Standard

Directed migrating P2V project to consolidate data center.

Managing corporate data center consolidation (get rid of Co-location, and centralize data center to head quarter.

Spectra Laboratories, Fremont, CA Nov 2004 – Apr 2007

Network & System Administrator

Provide tier 1, 2, 3 support with computer (server and desktop) upgrading, troubleshooting.

Involve in all works relate to computer support such as software, hardware installation, troubleshooting and configuration, windows imaging (Using Symantec Ghost 7.5, SysPrep image), respond for problem analysis, resolution and escalation for software or hardware resources when unavailable or degradation in performance.

Support over 800 users environment of windows 2000 and XP Pro for any problem such as email (I am a Domino administrator), PDA (Blackberry, Treo 650, SamSung Blackjack), network (routing, security), share permission, VPN access (remote users), backup (Veritas 9.0), remote access via VMWare (off site clinic users), system analyst (Hardware upgrade such as PC, servers…etc…). Managing DC, file servers, Backup Exec, mail server (Domino), VMWare environment. I am in charge of moving 67+ users and corporate data center from one site to another in 2 weekend days and have everything up and run by Monday. Managing P2V project for data center consolidation.

Printers: Managing printers on a daily basic for problem such as out of order, toners, maintenance kit replacement. I do the break and fix on the HP network printers such as HP laserJet 5si, 4040; HP color 4050, 8000…etc… local printers such as HP LaserJet, Okidata…etc…

Phone: Managing user extensions such as create new extensions, delete old extensions, moving user extensions using Nortel PBX switch, and troubleshooting extensions problems such as phone line is not working, no dial tone, phone shows wrong extension…ETC…, phone patching.

Networking: Manage user network drops and troubleshooting network connection on different VLANs, Cisco router, switches, cable patching. Managing servers and users accounts (create and delete user accounts, monitoring user accounts permission on the network share files using active directory group security policy).

Electronics Data Systems (EDS), Sunnyvale, CA Oct 1999 – Nov 2004

Worked for EDS from 10/1999-11/2004, support two accounts that EDS has. From 10/1999-09/2002, I supported Philips Semiconductors account. From 09/2002-11/2004, support NMCI account. I was system administrator (desktop support) for both clients.

EDS-Philips Semiconductors account (San Jose, CA) Oct 1999 – Sep 2002

EDS-NMCI account (San Diego, CA) Sep 2002 – Nov 2004

System Administrator

Consult with customers (1000+ users) to provide Technical solutions to meet a broad range of end-user or IT infrastructure requirements. Participate in system/process integration, development or acquisition of solutions, testing, and support of corporate-wide and cross-functional IT solutions. Involving in all works relate to servers such as Active Directory, file servers, mail server (Exchange 2003, Lotus Notes 7.0) and desktop support from software, hardware, printers, ghost imaging, software packaging, users account management.

Used to support HP printers, Lexmark X83, Tektronix phaser printers with problem such as mechanical, driver problem. Work independently on managing technical projects. Work as a project team leader on large IT projects. Experience with remote support tools SMS, PC Anywhere, Remote Possible, Tivoli.

Northpoint Communication, Emeryville, CA Jan 1999 – Oct 1999

System Administrator

Provide tier 1 and 2 support in desktop area. Install, configure, troubleshoot windows (NT, 95, 98, 2000), servers and LAN.

Ability to create ghost imaging, maintaining hardware/software; perform administrative functions and maintain system security.

Responsible for problem analysis, resolution and escalation for software or hardware resources when unavailable or degradation in performance.

On site and remote support for 500+ clients with any IT issue. Using SMS for remote support.

Umiracle Mycrosystems, Inc. Fremont, CA May 1997 – Dec 1998

PC Technician

PC Hardware & Software installation (win95, win98, WinNT, MS office 97…etc.), testing, troubleshooting, QA, on different PC models. Familiar with SCSI BUS and SCSI systems (Servers). Able to load and configure SCSI devices.

As well as load, setup, and operate win95, win98, WinNT, am experienced with ghost imaging. Besides, as an RMA lead technician, have earned experience about online technical support representative and quality control.

Moreover, as a member of MIS team, experienced in Local Area Network setup, TCP/IP configuration, and network topology. Moreover, we also provide service to the out side clients in technical support.

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