Customer Support Human Resources

Jeanne Posse Devon, PA *****

610-***-**** **********@*****.***

https://www.linkedin.com/in/jposse SUMMARY

Experienced professional with Human Resources, Administrative & IT skills, including data analysis, reporting, and customer support. My skill set includes; MS Office Suite, Advanced Word & Excel, SAP ERP, SharePoint, Qlikview reporting and dashboards. I have been an independent contractor for 10 years which has allowed me to keep my skills current.

SOFTWARE SKILLS

SAP MM, ERP, CRM, BW

Workday HCM

SharePoint & Team Site

Qlikview Reporting & Dashboards

Advanced Excel, Word, PowerPoint & Outlook

SAP BW (BEx, Web Application Designer)

MS Office Suite (Excel, Word, Powerpoint, Outlook)

SAP Business Intelligence, WEBI, Dashboards

SAP Master Data & Reporting (Quickviewer)

Dreamweaver Web Design

Adobe LiveCycle

PROFESSIONAL EXPERIENCE

CCRES, Instructional Aide, Downingtown, PA - (part-time)

(Aug 2023 - Nov 2023)

Provide instructional assistance and support to students and professional staff

Assist students in organizational skills as directed by the teacher

Guide students in activities which are designed and assigned by the teacher

Supervise students as needed during all school functions

Process and maintain confidential student records and information

IT/HR CONTRACT ROLES

SANOFI (Manpower US) Distribution Analyst, Malvern, PA (Sept 2020 - Jan 2021)

Order entry and validation of Clinical Trial Orders/Shipments

Fix issues with data for reporting purposes and analysis

Responsible for creating reports and dashboards for suppliers

Independent Contractor (July 2020 - Sept 2020)

ABVM School - Assisted ABVM 1st grade teacher and principal with Excel files of student lists, grades, etc. Setup Zoom training, Padlet document sharing and videos on Movavi. Our “Share The Love” video was broadcasted on Channel 6 (ABC) afternoon news on 5/19/2020.

Old Forge Crossing Condo Association - Support Condo executive management office by creationing websites, scheduling events, social committee meetings, distributing documents and sign creation.

JOHNSON MATTHEY, Wayne, PA

HRIS Analyst, (Oct 2018 - May 2019)

Prepare global ad-hoc reports and dashboards

Assist the business users with reports and data extraction from SAP HCM

Creation, administration and maintenance of HR SharePoint site

Support HRBPs with report requests, performance approval process, and annual report data gathering

Meet with HRBPs to document requirements for the business

Support users requests by answering customer support mailbox

Jeanne Posse Resume Page 2

SOUTHERN GLAZER’S WINE & SPIRITS, Miramar, FL

Master Data Analyst (March 2018 - Oct 2018)

Support Suppliers with maintaining online catalog for merchandise in MRP System

Training employees and suppliers on catalog creation and navigation for weekly and ad hoc courses

Participated in project planning sessions with project managers and business analysts

Fix issues with data for reporting and analysis

Responsible for creating reports and dashboards for suppliers

Took training courses on GMP regulations and BPPs

View and upload scanned images of packaging Labels for accuracy of QR Codes

ASHLAND, Wilmington, DE

HRIS Analyst, (April 2017 - Jan 2018)

Customer support mailbox for HR Shared Services, resolve issues and data requests

Work with Users to gather requirements and test Business Processes for HR Forms & Workday BPPs

Prepare ad-hoc reports using Qlikview reporting and dashboards

Improve processes and data integrity to allow for more accurate reports in SAP HCM

THE COCA-COLA COMPANY, Atlanta, GA

SAP Data Analyst, (July 2016 - Dec 2016)

Work on Pricing implementation on an Agile IT development team

Data analysis and reporting in the Pricing in SAP ECC

Work with data in Excel pivot tables, drop-down menus and calculations

Analyze data sets to determine trends in reported issues

Updated project for Pricing in MS Project

SYNOVOS, Radnor, PA

Data Analysis, (Jan 2016 - July 2016)

Performed data analysis, enrichment and enhancement of data using MS Business Intelligence (BI)

Excel pivot tables, drop-down menus and calculations

Access database maintenance, creation and advanced queries

CHICO’S FAS, Fort Myers, FL

Senior Business Intelligence Data Analyst, (Feb 2014 - Feb 2015)

SAP HANA reporting and data analysis for various retail brand teams utilizing SAP BEx, BI & Excel

Create interactive executive Dashboards summarizing retail data (KPIs, Sales Reports, etc.)

Collaborated with merchandising and allocation teams to develop automated reporting

Work on UATs for how they use reports & data in Agile environment

Trained users on the use of SAP BEx reporting to create more efficient reporting using HANA

Wrote test scripts to be used in test environment to identify potential upgrade issues

MS Project updates of existing project

VWR INTERNATIONAL LLC, Radnor, PA

Reporting Coordinator, (7/2012 - 1/2014)

Data & reporting on inventory of VWR products

Cost savings and sales reports for pharmaceutical companies (Merck, Pfizer, J&J and others)

Utilized SAP, Excel, Access and created new processes for top customer accounts

Trained end users on SAP BEx reporting and Cost Savings system (Excel, SAP & Access)

Implemented new system for Cost Savings creating queries utilizing key figures

Provided the business with more enhanced processes and tools to use in analyzing their data

Jeanne Posse Resume Page 3

SAP AMERICA, INC.

Administrator, (11/01/2011 - 3/31/2012)

Contractor utilizing SAP CRM (Sales & Marketing Quote to Cash) Deal Approval System, & SAP reporting

Worked on a Global Quote to Cash project under an already approved Internal Order

Maintained the back-end data required for the system as part of the Quote to Cash project

Collaborated with existing team members to maintain workflow triggers and conditions

KELLY IT CONSULTANT (10/2010 - 4/2011)

Developed standard HR and Ad hoc Reporting in SAP Human Capital Management (HCM)

Created Weekly & Monthly Headcount Reporting

Maintain Master Data by adding and updating new and existing materials and customers in SAP MM and CRM modules. Worked in Manufacturing for AkzoNobel and created Excel queries using pivot tables/charts and graphs of paints and coatings catalog/inventory listings

Followed SOPs for manufacturing and inventory of products

Attend Project Management Meeting (PMO) with Executive Team

TRUEPOSITION, Berwyn, PA

Data Analyst - Customer Service, (09/06 - 4/27/07)

Downloaded data from Clearquest database system to Excel

Filtered and manipulated data; created pivot tables, charts and graphs for executives

Executed reports within SAP R/3 and download to Excel for performing queries

Performed ad-hoc queries in SAP and present the results after analysis

Created and distributed daily, weekly, and monthly customer service reports

Designed PowerPoint charts and graphics representing Excel data

FULL-TIME POSITION (1993 through 2006) - 13 YEARS

WYETH PHARMACEUTICALS, Collegeville, PA

Executive Administrative Assistant

Supported VPs, Sr. Directors and Directors with travel, documentation, calendaring and various administrative tasks for IT & HR

Developed and designed custom web-based systems using SAP BW, HTML and Dreamweaver

Utilized MS Project to track SAP roadmap of SAP implementation projects, and training

Assisted with SAP Training Classes and change management tasks

Created job aids, training materials and coordinated training implementation plan

Loaded Excel files into SAP BW

Web reporting utilizing SAP web application designer

Managed Web development projects and timelines

SAP Security User ID and Role Creation

Gaps in resume - I was working as a part-time counselor and college internship to obtain a Master of Arts

EDUCATION

Immaculata University, Malvern, PA

Master of Arts (MA), Psychology; GPA 3.93

Immaculata University, Malvern, PA

Bachelor of Arts (BA), Human Resources

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