Customer Service Administrative Support
Resume:
Hello
I’m Rafina Eidenberger
(Street) ***** Via Vista Rd
(Mailing) 20258 CA-18 SUITE 430-486
Apple Valley, CA 92307
***********@*****.***
Objective
Dedicated and customer-focused professional with extensive experience in retail operations, administrative support, and animal care. Possessing strong mathematical skills for accurate cash handling, exceptional verbal communication abilities for effective customer interactions, and a high level of integrity in managing financial transactions. After a 16-year hiatus as a stay-at-home mom, now with a near empty nest, I have returned to the workforce in the past year. Seeking a long-term cashier position that leverages my diverse skill set and commitment to excellence. Skills
Customer Service Excellence Cash Handling and Point of Sale (POS) Systems Appointment Scheduling and Administrative Support Team Leadership and Staff Training Animal Care and Veterinary Reception Time Management and Multitasking. Above Average English literacy and math skills mastered.
Experience
August 2023 - PRESENT
Big Lots, Apple Valley, CA - Cashier
● Serve as the primary evening cashier. Collaborate with supervisor, DestinyTrujillo, to maintain store standards and customer satisfaction..
● Handled all sales transactions efficiently while operating the assigned cash register, ensuring accuracy and speed. Maintained security of all cash and protected company assets, demonstrating integrity and attention to detail. Provided exceptional customer service, maintaining a pleasant and cooperative attitude with customers, co-workers, and supervisors. Received merchandise and assisted with unloading trucks, ensuring accurate inventory management. Contributed to merchandising efforts, organizing and displaying products to enhance the shopping experience and drive sales.
● Fully cross-trained to support cash register operations, deliver exceptional customer service, and replenish stock, demonstrating versatility and commitment to team success.
● Adhered to and upheld company policies and procedures, consistently working in a safe manner.
August 2021- Present
GHHS Band, Apple Valley, CA - Walk-on coach, Assistant band director 2
● Assist the Band Director in planning and executing marching band activities during the season.
● Support student development in music performance and teamwork.
● Volunteer Assistant (2021 – 2024)
July 2009- August 2023
MTE Electric, Apple Valley, CA - Reception & Appointment Scheduler
● Managed phone reception and appointment scheduling for an electrical contracting business. Handled data entry and maintained customer records, ensuring accurate and up-to-date information. Provided administrative support, contributing to the efficient operation of the business.
● Balance work schedule to accommodate family commitments. March 1994 - June 2009
All Pets Medical Centre, West Hills, CA - Veterinary Receptionist
● Balanced work responsibilities while pursuing a degree in Pre-Veterinary Medicine & Equine Science. Cross-trained in front and back office responsibilities, including client check-in, payment processing, and patient handling. Managed daily accounting and closing operations, maintaining accurate financial records. Held keyholder responsibilities for opening and closing the facility. Transitioned to part-time end-of-month accounting duties after starting a family.
● Served as key holder, responsible for opening and closing the clinic during evening shifts, ensuring facility security and readiness. Managed the evening cash drawer closing process, including reconciling invoices, balancing the cash drawer, and preparing bank deposits, ensuring financial accuracy and integrity. Greeted clients in a pleasant, courteous manner, preparing pet medical records and informing veterinary assistants of client arrivals and purposes of visits. Answered telephones, scheduled appointments, and managed client communications, maintaining organized and efficient administrative operations. Trained and supervised evening reception staff, fostering a cohesive team environment and ensuring adherence to clinic protocols. Maintained cleanliness and organization of the reception area, ensuring a welcoming environment for clients and their pets January 1992 - March 1994
Petco, Various Locations (Chatsworth, Encino, West Hills, Northridge, CA) - Assistant Manager
● Supervised evening operations, including cashier management and customer service, ensuring efficient store performance. Handled all sales transactions while operating the cash register, maintaining accuracy and efficiency. Maintained security of all cash and protected company assets, demonstrating integrity and attention to detail. Provided high levels of customer service, fostering a friendly and cooperative environment. Received merchandise and assisted with unloading trucks, contributing to effective inventory control. Ensured adherence to company policies and procedures, promoting a safe working 3
environment. Trained and mentored new staff in cashier operations and customer service protocols, enhancing team performance. Resolved customer inquiries and conflicts efficiently, ensuring customer satisfaction and loyalty. Education
Sept 1987 - June 2023
Los Angeles Pierce College, Woodland Hills CA - A.S. Equine Science Completed coursework in pre-veterinary and equine science while balancing work and family responsibilities.
Reference
Destiny Trujillo 909-***-****
Jessica Dougherty 909-***-****
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