Customer Service Guest

Jolene M. LaPage

**** ***** **. *******, **** ***01 • 563-***-**** • **********@***.***

Objective

To find a rewarding position that provides opportunity for professional growth while utilizing my experience in customer service, retail, and cash handling. Summary of Qualifications

•35+ years experience in cash handling

•35+ years experience in customer relations

•Develops positive working relationships

•Excellent in multi-tasking

•Readily adapts to new changes & responsibilities

Work History

• Q Casino & Hotel Dubuque, Iowa 563-***-**** April 29, 2005 - February 14, 2024 Guest Service Representative/Cashier

• Responsible for knowing and carrying out

internal controls.

• Exchange cash with employees and

customers.

• Cash payroll checks for employees.

• Cash personal checks, cash advance vouchers

and traveler check’s for customers.

• Operates jackpot computer, check cashing

computer.

• Dispatches slot employees to machines

requiring fills and needed jackpots.

• Processes table game fills

• Processes W2-G’s for jackpots.

• Provides other departments with cash

exchanges.

• Balances an impress bank of $20,000 to

$100,000

• Calls for security escorts.

• Verifies banks.

• Notifies surveillance of large payouts.

• Handouts and collects banks for other

departments.

• General housekeeping of guest service center.

• Responsible for keys.

• Follow proper hand clearing techniques.

• Completes Multiple Transaction logs,

Monetary Instrument Logs and notifies

supervisors when guests approach CTR

levels of completion.

• Check for state self-exclusion

• Process guest applications and issue

membership card

• Process vouchers for point redemption

• Make announcements over PA system

• Demonstrate and explain slot card

procedures

• Act as a backup to the switchboard-answer

phone calls

• Assist with giveaways and promotions

• Conduct data entry of mailing lists

• Process show tickets

• Sell and redeem gift cards

• Assist with bus groups

Education

Senior High School

Dubuque, Iowa

High School Diploma

•DuTrac Credit Union Dubuque, Iowa April 08, 2024 - August 23, 2024 Customer service skills: interacting with customers, managing transactions, and addressing their questions or concerns.

Financial skills: handling cash transactions, making accurate payments and receipts, and per- forming various financial activities, such as deposits, transfers, withdrawals, money orders, and loan requests.

Technical skills: using computer software, such as Microsoft Office, and banking equipment, such as cash drawers, scanners, and printers.

Time management skills: prioritizing tasks, meeting deadlines, and working efficiently. Attention to detail skills: ensuring accuracy, security, and compliance in all transactions and records.

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