Ice Cream Customer Service
Resume:
Rocio Dancy Vaquero
Washington, DC *****
*************@******.***
Authorized to work in the US for any employer
Work Experience
Ice Cream Scooper/Cashier
Ben & Jerry's-Oldtown, VA
April 2023 to August 2024
At Ben & Jerry's I worked as a scooper, serving ice cream/milkshakes to costumers. I also make the waffle batter and whipped cream from scratch. I also managed to gain register experience during that time.
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided excellent customer service by greeting customers with a friendly demeanor and answering any questions about flavors or toppings
• Scooped and served ice cream to customers, ensuring accurate portion sizes and presentation
• Prepared waffle cones and cups for serving, ensuring they were fresh and ready for customers
• Assisted in inventory management by monitoring stock levels of ice cream flavors, toppings, and supplies
• Maintained knowledge of all available ice cream flavors as well as ingredients for allergy-conscious patrons' inquiries
• Developed strong relationships with regular customers through personalized interactions
• Provided recommendations for flavor pairings based on customer preferences and popular combinations
• Maintained a clean work area including cleaning utensils, scoops, and storage containers Posse Scholar
The Posse Foundation-Washington, DC
November 2023 to February 2024
I was nominated to be a Posse scholar and made it until the second round of Interviews. Dancer/Performer
The Dance Institute of Washington-Washington, DC
June 2023 to August 2023
I worked in the program learning and mastering different dance styles such as African/ HipHop and Contemporary for 6 weeks and performed in the showcase at the end.
• Learned intense choreography from Kevin Mallon, Anthony Burell, etc
• I trained in different dance styles in a short period. Acting
Summer Youth Employment Program (SYEP)-DISTRICT OF COLOMBIA June 2021 to August 2021
• I participated in a 6-week program that taught me different acting styles and methods.• Worked with Acting instructors memorizing scripts.
• Learned to work with other actors practicing communications and public appearances. Child Care Assistant
Ideal Child Care Development Center-Washington, DC August 2011 to June 2016
• Assisted in the supervision and care of children, ensuring their safety and well-being at all times
• Collaborated with parents to understand individual child needs, preferences, and any special instructions or requirements
• Provided positive reinforcement and encouragement to children during learning activities or challenging situations
• Facilitated group activities such as story time sessions or arts and crafts projects to encourage creativity and imagination
• Collaborated with other childcare assistants on team-building exercises or staff meetings to enhance overall program quality
• Assisted in the supervision of field trips, ensuring children's safety and engagement throughout the outing
• Encouraged independence among children by allowing them opportunities for self-help skills like dressing themselves
• Fostered positive relationships with parents through effective communication about their child's day- to-day experiences
Education
Bachelor's degree in Human Relations
Trinity Washington University - Washington, DC
2024 to Present
High school diploma
DC International School - DISTRICT OF COLOMBIA - Washington, DC August 2017 to 2024
Skills
• Cashiering
• Food Service
• Customer service
• Food Preparation
• Cleaning Experience
• Spanish
• Fluent
• Cheerleading
• Dancing
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