Customer service representative

Tanya Christian

Preston, CT

Professional Summary

Experienced office professional offering exceptional customer service, accounting, and problem resolution skills. Efficient muti-tasker, able to function independently and in a team environment; work well with diverse populations; superior work ethic; Certificate: Micro Office Suite.

• Skilled in multi-tasking, problem solving and customer service

• Responsible for bank deposits and money exchanges

• Held daily negotiations between banks and homeowners

• Maintained files, including weekly and monthly statements

• Coordinated training among staff to ensure efficient operations

• Able to work independently or as a team player

• Gathered, prepared, and quality checked documents for loss mitigation

• Highly organized; accomplished assigned tasks in an efficient manner

• Goal oriented professional with excellent interpersonal and Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Superior Plus Propane-Oakdale, CT

October 2023 to Present

Helps with inbound calls. Give customers a one call resolution. Accounts:

Daily adj reports, daily driver posting, mange accounts ( payments, orders, add attributes, troubleshoot, request refunds, transfers, misc adjustments, assist with PURL and portal, returned mail, add discounts, notes and templets, credit rebills, letters of gas worth, send to service, send NRL’s ) process payments, credits, and refunds.

Meters:

Enter all readings ( 850 active meters last I checked ), troubleshoot, track, find missing meters ( google earth, or GIS,) transfer meter reads, request and enter and post final reads, check all mimo’s for proper fees, respond to all tenant request’s ( copies of reads statements, invoices ) post all reads with a ticker tape to match, work with landlords tracking tenants mimo’s, a lot of credit rebills since a lot of tenants don’t report moving, set up security deposits or refund, And move meters to and from accounts and adjust pricing.

Manager - Customer Consultant

Sally Holdings,LLC.-Westerly, RI

January 2022 to December 2023

I was in control of the complete store opening closing Sales inventory scheduling hiring terminations and customer Consulting

Member ambassador

BJ's Wholesale Club-Coventry, RI

January 2020 to December 2022

Front end member services, creating accounts for members, up sales, Management supervisor Home Preservation Specialist

Wells Fargo-East Hartford, CT

March 2011 to March 2020

Managed all customer needs, including but not limited to, creating a pleasurable experience with the start to finish of all of there interactions with the company, and made a safe environment for all there financial questions and completed all there banking transactions. Opened and closed business daily. Counseled homeowners through foreclosure, modification and/or mediation. Prepared and quality checked documents for loss mitigation for investors such as FHA, Fannie-Freddie Mac or Wells Fargo. Scheduled clients, ordering inventory and supplies, opening and closing businesses, banking, payroll, maintaining client records, appointment setting, answering phones, resolving customer complaints, all weekly and monthly reports, payroll, creating sales incentives, all hiring and terminations, interviewing, training, all the day to day workings of a business Manager

Creative Touch Salon-Enfield, CT

January 2010 to December 2012

Manager/stylist

His and Hers Salon-Somers, CT

January 2001 to December 2010

Education

Business

Stone Academy Waterbury - Waterbury, CT

1990

Skills

• QuickBooks

• Account management

• Microsoft Office

• Sales Management

• Hospitality

• Cash register

• Microsoft Outlook

• Clerical experience

• Office management

• Communication skills

• Guest services

• Sales management

• Cash handling

• English

• Self-starter; able to work well with minimal directions

• Supervising experience

• Office experience

• Negotiation

• Payroll

• Phone etiquette

• Front desk

• Google Suite

• Schedule management

• Organizational skills

• Interviewing

• HVAC

• Sales

• Computer literacy

• Customer service

• SharePoint

• Time management

• Microsoft Excel

• Administrative experience

• Windows

• Account Management

• Mentoring

• Banking

• Computer literate with knowledge in Microsoft Office Suite

• Basic math

• Computer skills

Certifications and Licenses

Barbering License

Cosmetology License

Driver's License

Motorcycle License

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