Front Desk Receptionist
Resume:
Rossy Andrade
Dallas, TX Customer Care Representative
Dallas, TX 75238
*.******@*****.***
Work Experience
Front Desk Receptionist
Grace Southern Medical Clinic, PLLC-Dallas, TX
March 2023 to July 2024
As the Front Desk Receptionist my responsibilities were to answer all inbound calls. Greet all patients coming into the clinic and assisting the patients with any questions by phone or in person. Collect copay/ deductible payments at time of check in. Make outbound calls to confirm appointments and reschedule if needed. Prepare billing sheets and attestations for Wellmed patients. Scheduling appointments by using ECW. Submit refill requests and any questions that I am unable to answer through a telephone encounter on ECW. Discharge patients after they were seen and provide them with upcoming appointments, lab orders, medication information, referral information, and any imaging orders. I was also learning how to verify patient insurance.
Customer Service Representative
Allied Universal-Richardson, TX
April 2022 to March 2023
Answer inbound calls. Assist security officers with clocking in/out, checking daily work schedule, making changes to schedule by adjusting their clock in/out time, and making sure account is notated with the changes being made. Directing and/or transferring calls to correct branch office or corporate office. Assisting clients with basic account information such as security officer that is supposed to be on site, account manager contact information, and transferring calls to correct department for further inquiries such as payments/invoices.
Customer Service and Sales Representative
Texas Iron and Steel-Dallas, TX
May 2019 to October 2021
Working at Texas Iron & Steel I had a variety of tasks. Assisting customers with placing steel orders, informing them of proper items needed, taking inbound calls, making outbound calls to follow up with quotes and emails. taking payments over the phone and in person, out sourcing material from different vendors to find best price, create purchase orders, clear/update inventory daily,scheduling deliveries to job sites, returns and exchange of material. Also, making sure cash register and cc machine amounts match up with daily sales.
Education
GED
Richland College Workforce Training GED Program
July 2011
Skills
• Customer Service
• Call Center
• Customer Care
• CSR
• Customer Support
• Upselling
• Outbound Sales
• Spanish
• English
• Inside Sales
• Dental Receptionist
• Organizational skills
• Time management
• Medical receptionist
• Bilingual
• Typing
• Administrative experience
• Clerical experience
• Filing
• Office management
• Accounting
• Word processing
• Insurance verification
• Medical scheduling
• Medical records
• EHR systems
• Patient care
• HIPAA
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