Care Coordinator Patient
Resume:
Stacey Smith
Walkersville, MD *****
**********@*****.***
Willing to relocate to: Gaithersburg, MD - Germantown, MD - Frederick, MD Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
Family Care Associates-Frederick, MD
October 2024 to Present
Check-in and check-out, along with insurance Verification, past bill consultations and collect any co-pays, co-insurance, past due amounts...ect.
Check-out I coordinate the patients next visit according vh to the Droctor' instructions and notes from current visit. Schedule patient for next visit, provide them any paper work needed for any testings or blood work the Provider has ordered.
Make reminder calls, update patients EMR's with any new information received. Print out and also send emails to the Providers with any new information recieved from patients, lab, other providers ect. Answer phone calls from patients, vendor's, other providers, hospitals pharmacies ect. Call patients to set up appointments or discuss lab results. Set up appointments for patients to come for results of any testings with th provider.
Talk to Drug representatives and fill up our samples room. Sterilize tools with autoclave, give immunizations when needed.
I couldnt work with a 6 line phone system and 4 fax line, 8 Doctors 2 CRNP's and 2 NP's. I currently use Micosoftword, ATHENA, PRIVIA, webchat and internal billing system that goes to corporate directly.
• Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
• Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals
• Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
• Educated patients on medication instructions, dosage requirements, potential side effects or interactions
• Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
• Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
• Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
• Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
Office Manager
Park Road Auto Service-Rockville, MD
May 1997 to Present
This is a family owned Automotive business. I do all of the accounting. A/P, A/R, Payroll including additional deductions. Generate tax info and maintain employee files for accountant. Very efficient with, R.O. writer, Quickbooks and Quickbooks Pro.
I've been the office manager there since 1997. So I'm very familiar with the Automotive Industry. I also do all the selling of the services and parts that the mechanics use to fix the cars and safety products that are required by the state of MD.
Radiology Scheduler, Breast Health Specialist, Team Lead and Billing and Coding Consultant
Radnet-Frederick, MD
July 2022 to September 2024
I work in a very high paced call center. I schedule patients for Radiology Imaging and Radiology procedures for 6 different Subsidiaries within Radnet. Community Radiology, Advanced Radiology and American Radiology Services. I also schedule for All 5 boroughs in New York City, Ny. All of The New Jersey Imaging Network and also all of The Delaware Network. So I schedule for over 300 different different sites within those subsidiaries.
Also I fax, email and mail copies of reports and Radiology Images to the doctors and patients. Also I have to triage the patient before scheduling. Meaning I have to get copies of insurance cards...put them in the system and send to insurance carrier for verification. Also copies of the patients ID, the referral or Requisition order for the test or procedure. Update all Demographics. Ask the patient any questions about implants, allergies, past surgeries and any questions that the company has set forth for us to ask based on the test and laws in different states. I am also a Breast Health Specialist. I schedule all mammograms, weather yearly screenings or Diagnostic due to patient having problems or by the recommendation of the Radiologist. I also schedule any Callbacks, Ultrasounds, MRI's, Dexa scans, US TA and TV'S. When scheduling mammos we do upsell a new AI program that can be done with a regular screening mammography. It's called The EBCD PROGRAM and it cost the patient $40 because the insurance companies are not yet paying for this service. Also I help to TRAIN the new hires once they are out of classroom training for 2 weeks. They come onto the floor and I help to TRAIN them on the phones for 2 weeks. Then they go to their assigned teams. Administrative Assistant Manager
Fitzgerald Auto Mall Wholesale Dept.-Frederick, MD March 2021 to June 2022
Match Bill's up with hard copy to copy of Inventory in Reynolde and Reynolds. Collect daily deposits, collect and enter all route tickets from the drivers. Manage all route tickets and inventory going to different auto shops and dealerships. Help the employees manage and learn Quickbooks and Quickbooks 2. Help manage the Driver's
Route schedules for the day. Ect...
Only left cause they eliminated my position.
Medical Assistant
Foot and Ankle Specialists of the Mid-Atlantic-Frederick, MD May 2020 to December 2021
Took vitals, took xrays, did scans of the foot for custom orthotic, roomed patients, properly took biopsies from the doctor and sealed thm in bio hazard bags and sent to lab, set up rooms for doctors ran 4 doctor schedules, took patient phone calls, made appointments, took payments, access patient files, update and maintain patient files,
Medical/Procedure Assistant
Hagerstown Capital Womens Care-Hagerstown, MD
January 2013 to December 2015
Clean and set up rooms for the Dr..
Lay out all tools, gloves, anything that was needed or maybe needed for that's patients visit. Would triage all Patients. Also would help the Dr with procedures, as far as administering an injections, collecting and properly labeling specimens given to me by the doctor. Would sterilize Parts of the patient if Dr needed it. Then would clean the rooms, label and code all samples and specimens from the visit. Would collect and autoclave (sterilize) all instruments used during visit. Restock rooms, and prepare for next patient. Medical/Surgical Assistant
Private Dermatologist-Frederick, MD
February 2010 to April 2013
Triaged patients, would set up regular rooms for the dr and PA. Set up the surgical room with the proper tools needed, and also numbing agents, sutures, needles for the Dr or PA. Was allowed to scrub in and administer cleanings, numbing agents and cleanings after the surgeries. Education
Technical Certifications and Diplomas in Medical Assistant and Medical Administrative Assistant
Kaplan College - Frederick, MD
February 2006 to September 2008
Frederick High School - Frederick, MD, US
September 1994 to June 1997
Skills
• Medical Billing
• Phlebotomy
• Recruiting
• Account management
• Google Docs
• Desktop administration
• Medical collection
• Medical Scheduling
• Office management
• Medical Imaging
• Hospital experience
• Public relations
• Data collection
• EMR systems
• Clerical Experience
• EMR Systems
• Medical Records
• Anatomy Knowledge
• Medical terminology
• Mentoring
• Triage
• Nursing
• Medical Coding
• Physiology Knowledge
• Accounting
• Phone triage
• Front desk
• Specimen collection / processing
• ICD-10
• Patient Care
• Medical imaging
• Experience Administering Injections
• CPT Coding
• Laboratory experience
• Office manager experience
• Marketing
• Medical Terminology
• Financial management
• Phone Etiquette
• Microsoft Powerpoint
• Epic
• Laboratory Experience
• Medical Office Experience
• QuickBooks
• Data entry
• Vital signs
• Transcription
• Financial Report Writing
• Insurance Verification
• ICD-9
Certifications and Licenses
High School Diploma
June 1997 to Present
BLS Certification
CPR Certification
CCMA Certification
February 2010 to February 2026
Additional Information
I have gaps in my employment due to being in a head on car accident in 2/2015 and had to have 6 surgeries in 4 years.
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