Customer Service Patient Care, Supervison of staff,& scheduling.

Antoinette S Gomes Youngstown, OH

330-***-**** ********@***.***

PROFESSIONAL PROFILE: Nurse with over 25 years of experience, using her education and knowledge to provide excellent care. Compassionate to patients, care providers and loved ones to ensure that the best quality of care was provided. Able to manage high stressful demands with confidentiality, dignity, compassionate while not compromising care. Ability to document thoroughly. Provide excellent conflict resolution and support her teams by educating those in the direct lines.

CAREER STRENGTHS:

Customer Service Resolution

Staff/Team Management

Confidentiality

Scheduling

Documentation

Instructor

Computer savvy

SOME HIGHLIGHTS OF EXPERIENCE:

Home Health Supervisor Attorney McNally 2016-2019

Supervised the care providers for the Church Mother: Wiley May Harriston to ensure she got the care that was deserving.

Infirmary Supervisor St Christopher’s Inc. 2004

Trained staff. Scheduled to make sure coverage was maintained for all shifts. Rectified any concerns. Controlled inventory by placing orders and keeping track of items used and needing replaced. Monitored charts for accuracy to maintain compliance.

Staff Nurse/Charge Hebrew Home for Aged 2003 – 2006

Ensured all nursing functions within the department ran smoothly and efficiently. Also provided guidance and support to help staff through challenging situations as they occurred. Always ensuring that patients had the care they needed.

CNA Instructor Memphis Jewish Home 1996

Prepared students for the Nursing Assistant Exam. Provided students entry-level employment skills in Nursing. Provided students hands-on training to gain entry-level employment in the field of training. Established and maintained cooperative and professional relationships with supervisors, staff and students.

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