Massage Therapist Customer Service
Resume:
Victoria Hill
Memphis, TN *****
***********@*****.***
To acquire a position that utilizes my wide range of skills to help achieve company goals and objectives.
Willing to relocate: Anywhere
Work Experience
Licensed Massage Therapist
Michael Johnson Performance - McKinney, TX
January 2021 to April 2021
Provided Deep Tissue and Sports Massage for the NFL Combine athletes. Aided Physical Therapists in developing plans for restoring muscle function and pain relief. Massage Therapist
Massage Envy - Memphis, TN
March 2018 to December 2019
Provide therapeutic Swedish, Deep tissue and Sports Massage. Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance.
Administer therapy treatments to patients using hands or physical treatment aids. Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful.
Interview patients to gather medical information.
Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion. Provide clients with guidance and information about techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises. Massage Therapist/Customer Care
Memphis health/Wellness - Memphis, TN
May 2016 to March 2018
Client intake Specialist
Updated accounts
Assisted w/data management
Provided Swedish, Deep tissue and sports Massage
DISPATCHER
PRODRIVERS LLC
June 2014 to November 2015
Dispatch drivers to designated routes. Document changes in scheduled routes. Serve as liaison between field drivers and office administration.
CUSTOMER CARE REP
CoreLogic
October 2013 to March 2014
Provide excellent customer service to incoming callers. Process customer requests for new service, disconnect, upgrade, etc.
LOAN PROCESSOR
NATIONSTAR MORTGAGE
September 2012 to October 2013
Process loan payments and associated documents. Calculate and audit interest rates, principal, closing costs, etc. General customer svc.
CSR/SALES REP
UNITED HEALTHCARE
August 2009 to April 2011
Calculate premiums and process payments. Provide excellent customer experience. Education
High school or equivalent in Massage Therapy
Concorde Career College-Memphis - Memphis, TN
December 2014 to October 2015
Skills
• proactive (10+ years)
• punctual (10+ years)
• SELF MOTIVATED (10+ years)
• Time management (10+ years)
• CSR (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Deep Tissue
• Microsoft Office
• Microsoft Word
• Receptionist
• Swedish Massage
• training
• fast learner
• CPR
• Inventory
• Outlook
• Administrative Experience
• Office Experience
• Physiology Knowledge
• Anatomy Knowledge
• Recruiting
• Computer literacy
• Front desk
• English
• Intake
• Facilities management
• Typing
• Fair Housing regulations
• Microsoft Excel
• Infusion
• Payroll
• Teaching
Certifications and Licenses
Massage Therapy
February 2016 to Present
Licensed Massage Therapist
Driver's License
Assessments
Dispatcher/Customer Service — Highly Proficient
July 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Personality: Hard-Working — Highly Proficient
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Real Estate — Expert
July 2019
Measures a candidate's ability to match listings with specifications and identify errors on marketing materials.
Full results: Expert
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Receptionist — Highly Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Reliability — Expert
July 2019
Tendency to be dependable and come to work
Full results: Expert
Leasing Sales — Proficient
July 2019
Addressing prospective tenants' needs and applying fair housing laws. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Attention to Detail — Expert
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Expert
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Warehouse Associate — Highly Proficient
April 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Administrative Support — Highly Proficient
March 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Service — Proficient
April 2020
Identifying and resolving common customer issues
Full results: Proficient
Phone Screen — Expert
March 2020
Allows candidates to provide verbal responses to pre-selected questions about their background and past experiences.
Full results: Expert
Call Center Customer Service — Highly Proficient
March 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Receptionist — Highly Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Cognitive Ability — Expert
February 2020
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Expert
Early Childhood Development — Proficient
September 2019
Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.
Full results: Proficient
Sales: Influence & Negotiation — Expert
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Basic Computer Skills: PC — Familiar
March 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Time management, active listening, and proactive; punctual and good overall judgement.
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