Customer Service Office Manager

Leslie O’Neill

**** **** *** ****** ******** NY *1223

347-***-**** ******.********@*****.***

EDUCATION

Nyack College, Organizational Leadership New York, New York

Master’s Degree May 2012

PROFESSIONAL SUMMARY

Accomplished professional with over 10 years of diverse experience in administrative management, admissions leadership, and dental consultancy. Proven expertise in overseeing office operations, managing teams, and driving customer service excellence. Adept at implementing health and safety protocols, including during challenging periods such as the COVID-19 pandemic. Skilled in training and developing staff, optimizing operational efficiency, and ensuring adherence to regulatory standards.

EXPERIENCE

Brooklyn Sedation Brooklyn, New York

Office Manager Oct 2019 – Jun 2022

Managed budgets, payroll, patient billing, and inventory for supplies to ensure financial and operational efficiency.

Oversaw day-to-day operations, promptly addressing any issues to maintain smooth workflow.

Supervised and trained dental assistants and residents in dental care protocols and ensured adherence to hygiene standards.

Maintained stringent cleanliness standards in medical facilities to uphold a safe and sterile environment.

Sports and Arts in Schools Foundation (Dewey Jr. High School) Brooklyn, New York

Director Sep 2013 – Jan 2015

Responsible for adherence to procedures and policies set forth by DYCD (Department of Youth and Community Development) and SARS (Statewide Automated Child Welfare Information System) licensing requirements.

Created, led, and managed comprehensive sports and arts initiatives, including program development, budget management, and staff supervision.

Fostered a supportive environment that promotes student engagement, creativity, and physical activity.

Ensured compliancy with regulatory standards while delivering high-quality educational experiences.

Nyack College NYC, New York

Director of Admissions Apr 2004 – Oct 2012

Manage NYC enrollment service team provided mentorship and guidance for staff and student workers.

Developed and executed enrollment strategies aligned with the college's mission and goals, to meet or exceed enrollment targets.

Provided oversight for recruitment efforts by designing and implementing enrollemt plans to attract diverse and qualified applicants.

Worked closely with other Department’s to ensure incoming and established students remain at Nyack College.

Supported prospective students and their families throughout the enrollment process, addressing inquiries and concerns promptly.

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