Customer Service Front Desk
Resume:
Myp
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ctC
V
CUSTOMISE
Templates & Colours
CONTACT
Ijaiye Medium Housing Estate
Agege, Lagos, Nigeria
*********@*****.***
Nigerian
SKILLS
LANGUAGES
PROFESSIONAL SUMMARY
A highly qualified customer service specialist with extensive contact center experience, excelling in clear communication, both written and verbal. Known for resilience in challenging situations, effective complaint resolution, and making well-informed decisions. Proficient in Microsoft Office, with strong skills in remote teamwork, team leadership, and problem-solving, supported by analytical abilities and knowledge of corporate policies. Career goals include advancement in roles focused on cultural sensitivity. A seasoned professional dedicated to enhancing client relationships, quickly resolving issues, and fostering a positive environment. Adaptable, personable, and committed to improving team performance and client satisfaction.
WORK HISTORY
Customer service representative
Bachel Group - Lagos, Nigeria
Media analyst Intern
Agro Nigeria - Lagos, Nigeria
EDUCATION
Bachelor of Science: Mass Communication, 08/2019 – 10/2023 Kwara State University – Ilorin, Kwara State – Merit Most Reserved
HOBBIES AND INTEREST
AWARDS, ACCOMPLISHMENTS, AND HONOURS
NINM
Kwara state university
Marketing of Nigeria (NIMN)
This is the body for marketing professionals engaged in marketing and related fields as marketing practitioners, sales and marketing directors, customer service managers, relationship directors. CIPDM
Kwara state university
Ilorin, Nigeria
Chartered Institute for Public Diplomacy and
Management CIPDM is a professional institute for the professionalization and advancement of public diplomacy and public management practices ISNM
Kwara state university
Ilorin, Nigeria
The Institute of Strategic Management, Nigeria (ISMN) is a professional management association, which specializes in strategic leadership and governance.
• Clear decision making
• Documentation accuracy
• Problem-solving
• Microsoft Office
• Customer service expert
• Strong customer service orientation
• Good telephone manner
• Telephone skills
Written and verbal communication
skills
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• Multi-tasking
English A1
Advanced (C1)
Yewande Felicia
Adeniyi
• Managed incoming calls and resolved client concerns promptly. Improved communication by sharing company updates and promotions.
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• Ensured smooth operations by preparing timely reports.
• Increased client satisfaction through quick resolution of complaints.
• Built strong client relationships, promoting repeat business.
• Shared best practices to improve service during team meetings.
• Performed administrative tasks to support academy operations.
• Provided excellent assistance to boost client contentment.
• Streamlined processes with effective record-keeping. Used conflict resolution and interpersonal skills to handle client concerns.
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• Offered support via phone, email, and social media. Increased content quality as a result of careful editing and proofreading.
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• Created thorough reports to monitor the brand's media coverage. Assessed the cost-effectiveness of advertising, which resulted in a more sensible distribution of funds.
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• Arranged for efficient brand contact with PR teams. Cultivated strong connections with influential members of the industry, which increased the company's marketability.
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Before being distributed, press releases were reviewed to make sure the messaging was similar across all platforms.
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• Reserved
• Open to learning new things
Contact this candidate