Social Media Customer Service

Yasamin Al- Mayyah

734-***-**** l ***************@*****.*** LinkedIn

Skills: Arabic: fluent in reading, writing and speaking.

Business: Customer Service,, Client Relations, Social media.

Technology: Microsoft Office Suite (Word, PowerPoint, Excel), Zoom

Experience:

Principle of Marketing

●Recognize and determine target market(s) and segments for consumer and business markets.

●Identify a company’s marketing strategy

●Apply the marketing promotional mix to a variety of products and services

Excel Based Projects

●Capturing and reporting Important data.

●Using Shortcuts and formulas function.

Managerial and Financial Accounting -

● providing information for internal planning and control.

● Handle monthly, quarterly and annual closings.

●Reconcile accounts payable and receivable.

Sports Entertainment Marketing

● Identify marketing strategies in the sports and entertainment industries.

● Recognize and determine target market(s) and segments for the sports and entertainment industries.

● Apply the marketing mix to a variety of real-life products and services.

Work Experience:

Cashier, Bp Gas Station June 2020- January 2021

●Balanced cash drawer, process electronic payments and verify the age of customers purchasing alcohol and tobacco products.

●Increased customer satisfaction by providing high-quality services in a fast-paced environment by activating fuel pumps, and selling food and grocery items.

●Upsold items at the register increasing overall company profit.

Crew Member, Five Guys March 2021- August 2022

●Greeted customers, recorded and processed 100+ orders an hour during peak shifts.

●Opened and closed the food stations ensuring optimal adherence to health and sanitation standards.

●Communicated with customers to process virtual and phone orders.

●Cooked and assembled along the food line accurately producing high-quality meals.

Caregiver, Homewatch CareGiving December 2022-March 2023

●Assisted 10+ assigned patients with daily living activities and personal care.

●Prepared nutritious meals adhering to dietary restrictions.

●Administered medications according to physician orders.

●Scheduled appointments for patients for healthcare and pharmaceutical needs.

Education.

Associate in Business Administration, Washtenaw Community College May 2023

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