Customer Service To-Go
Resume:
Geneya Rhodes
************@*****.***
PROFESSIONAL SUMMARY
Highly motivated and skilled professional who thrives in a team environment. Leadership and management skills across a diverse background to include Administrative Functions. An expert in dealing with the nuances of customer service relations having worked in customer service positions for over 3 years. Guaranteed mission success.
WORK EXPERIENCE
Applebee's Forestville, MD 20747
Title: Hostess/To Go Cashier
April 2021 - Present
●Welcome guests in a warm and friendly manner.
●Manage all incoming calls and process to-go orders.
●Account for all to-go orders making sure appropriate funds are received and given
●Seat guests and manage the seating chart.
●Monitor restaurant activities to determine seating and dining flow.
●Responds to guest inquiries and requests timely, friendly, and efficiently
Applebee's Forestville, MD 20747
Title: Server
February 2024 - Present
●Keeping coordination with other food service staff members to create an enjoyable dining experience for guests.
●Ensuring proper cash handling when closing out guests
●Handling specific requests from guests, managing complaints gracefully, and maintaining a positive demeanor during all hours.
●Having an understanding of basic math
●Being sure that my work area is cleared and cleaned at all times from dirt, crumbs, and dust
●Being able to multitask efficiently by maintaining several guests and transactions while also being sure that they are having a great experience.
●Being able to solve conflict or miscommunication without involving top ethority
●Having the ability to work calmly and positively in a stressful environment
●Being aware of the time my guests have arrived and the timing of when they should receive food
Prince George's County (SYEP) Melwood Recreation
Facility, MD 20774
Title: Assistant
June 2022- September 2022
●Hosted activities/ learning exercises designed for people of all disabilities
●Assisted personnel with monitoring individuals that report to the facility
●Answered phone calls and directed them to the appropriate person
●Greeted and monitored visitors in the facility
●Overseeing Clerical tasks, such as sorting and sending mail
●Keep an inventory of office supplies and order new materials as needed
●Maintaining office files
●Performs crisis intervention
●Assisted with teaching independent skills
Prince George's County (SYEP) Springdale, MD 20774
Title: Assistant
June 2021 - August 2021
●Investigate issues across many different subject fields
●Used critical thinking skills, problem-solving, and developed skills such as public speaking, teamwork, planning, self sufficiency, and marketing
●Created and edited a variety of spreadsheets using Microsoft Office
EDUCATION
September 2019 - June 2023
High School diploma
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