Executive Director Program Manager

Education

Bethune-Cookman University Daytona Beach, FL

Psychology 12/2022

Experience

Aging and Disability Kent, Washington

Caregiver/Personal Assistant 08/2020 - Present

Serving as a companion to clients

Transporting clients to and from appointments, errands and activities Managing medication

Preparing meals and shopping for groceries or other essentials Providing care across a variety of settings, including group homes and day service programs South Fulton Senior Services Atlanta, GA

Case Manager 08/2023 - 09/2024

Assess seniors' needs and develop individualized care plans. Coordinate and monitor services to ensure seniors' needs are met. Advocate for seniors' rights and access to resources. Provide referrals to community resources and support services. Collaborate with healthcare professionals and family members. Conduct regular assessments and reassessments of seniors' needs. WorldStrides Envisions Atlanta, GA

NYLF Program Manager 04/2023 - 05/2024

Identify and set appointments

Meet with staff to assess their needs

Develop customized plans to address each of the staff desired goals Creating effective class strategies for medical students in training . Assessing programs and offering recommendations to the Executive Director. Establishing and implementing standards and protocols for all projects Assisting in the recruitment and selection of qualified staff, as well as supervising their training, advancement, and disciplinary actions.

Providing ongoing supervision and oversight for staff. Keeping both the Executive Director and program informed about the agency's programs and policies. Participating in board meetings and representing the program when the Executive Director is unavailable. DOMESTIC ABUSE COUNCIL FLORIDA

Program Manager 08/2021 - 05/2023

developing effective treatment interventions for neglected, abused and troubled children and their families Evaluates treatment programs and makes recommendations to the Executive Director Develops and administers standards and procedures for all treatment staff Assists in the recruitment and hiring of qualified treatment staff and oversees training, supervision, promotion, and discipline

Oversees training promotion and discipline of treatment staff and provides ongoing supervision Keeps the Executive Director and client agencies informed of agency's programs and policies Attends board meetings and represents the agency in the absence of the Executive DirectorConduct interviews and crisis intervention with survivors in order to determine their individual needs and to explore safe options, in person and through the text or call 24/7 crisis line.

Conduct ongoing lethality assessments, safety planning, goal setting, and service planning with each survivor on a case- by-case basis. Provide assistance with the completion of Victim Compensation, Injunction for Protection, and other applications necessary to provide safety and stability for survivors. Provide referrals to assist survivors in creating future safety as the priority. Referrals can include, but are not limited to, medical, housing, legal, job placements, education, parenting issues, and court advocacy. Conduct ongoing service management and transportation when needed.

Anja'e Levias

470-***-**** *********@*****.*** Atlanta, Georgia Advocate on behalf of survivors and assist ensuring all rights and remedies are secured. Continually conduct case management follow up on all open cases of survivors ensuring that needs are met, and referrals were effective. Certified Public Accounting and Consulting Daytona Beach, FL Administrative Data Entry Clerk 04/2020 - 08/2022 Processes customer and account source documents by reviewing data for deficiencies. Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. Secures information by completing database backups. Maintains operations by following policies and procedures and reporting needed changes. Sonic Drive-In Seattle, WA

Manager 05/2019 - 08/2022

Supervising daily restaurant operations, ensuring smooth and efficient service. Implementing and enforcing company policies, health codes, and safety regulations. Managing inventory, ordering supplies, and ensuring proper stock levels. Monitoring food quality and ensuring Sonic’s menu standards are met. Handling customer complaints and resolving issues to maintain satisfaction. Hiring, training, and scheduling employees.

Leading and motivating staff to provide excellent customer service. Conducting performance evaluations and addressing employee concerns. Ensuring a positive and productive work environment. Bethune-Cookman University Daytona Beach, FL

Resident Assistant 08/2017 - 03/2022

Supervised and supported a diverse group of residents, fostering a safe and inclusive community. Enforced housing policies and conflict resolution strategies to maintain a positive living environment. Organized and facilitated educational, social, and wellness programs to enhance student engagement. Acted as a first responder to emergencies, ensuring the safety and well-being of residents. Provided peer mentorship and guidance, assisting residents with personal and academic concerns. Collaborated with housing staff and campus departments to improve residential life experiences. Maintained accurate records of incidents, maintenance requests, and resident concerns. Starbucks coffee company Seattle, WA

Barista and Cashier 03/2021 - 07/2021

Prepare and serve coffee and tea drinks that meet quality standards Properly handle and maintain all equipment

Respond to orders, questions, concerns, and complaints in a polite and efficient manner Accurately handle cash and credit card payments, following appropriate cash-handling procedures Serve customers quickly and efficiently

kittens cabaret Seattle, WA

Waitress 01/2021 - 07/2021

Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks.

Handling multiple tables and tasks in an efficient manner. Cleaning and clearing tables.

Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.

Elements Massage Kent, Washington

Manager, Customer Service 09/2020 - 03/2021

Ensures, with site employees, the timely completion of other improvements, within budgeted limits, and sells Supervises and coordinates preparation of annual budgets. Monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same. Prepares variance reports and performs audits.

Manages expenses and income to maximize

Confirmation calls

Able to sell specialized treatments

Boys & Girls Club Skyway, WA

Team Leader 06/2019 - 12/2019

Provided academic support through tutoring and homework assistance, focusing on literacy and STEM development. Facilitated career readiness programs, including resume-building workshops and job training. Led leadership development initiatives, teaching communication, teamwork, and decision-making skills. Organized community service projects to promote youth engagement and social responsibility. Served as a mentor, offering guidance and emotional support to youth. Assisted in designing and implementing educational and enrichment programs. Collaborated with staff and volunteers to create a positive and inclusive learning environment. Little Caesar Corcoran, CA

Crew member 01/2018 - 01/2019

Took orders at the register

Prepared orders in the back

Maintained a clean and safe work environment

Offered strong customer service skills, keeping customers satisfied Family Fun Center and Bullwinkle's Restaurant Seattle, WA Arcade Assistant 01/2016 - 01/2017

Ensured proper guest satisfaction

Utilized customer service skills to ensure guests felt welcomed and important worked with the age five and above in a lively environment Certificates

HIV/AIDS Universal Precautions, Emergency/Management/Disaster Preparedness Plan, Deaf or hard of hearing, Anti- Bullying and Anti-Harassment, Conflict Resolution and De-escalation, DCF Data Security, (LEO) Law Enforcement officer, DV Crisis Hotline Skills 102: Risk Assessment, DV Crisis Hotline Skills 103: Are you safe?, Initiative- child Welfare Call, Trauma-informed Conflict De-escalation, Technical Assistance, Advanced Advocacy Empowerment-Based, Osium, Initiative Economic Justice Call, CPR Certified, Privilege/Competency-based Core curriculum

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