Scrum Master Project Manager
Resume:
SUSIE MINOR
AGILE Scrum Master/ AGILE Coach/Project Manager/ Business Analyst
*******@*****.***
• Certified SCRUM Master, Project Management Professional (PMP) certified
Proficient in Jira, Azure DevOps, Confluence, Gantt Charts, HOQ, Mapping, Smartsheets
• Superb consulting abilities, exemplary written and oral communication skills
• A positive multi-tasker with big-picture vision, strong initiative, great interpersonal and influencing skill
WORK EXPERIENCE
Agile Coach Consultant (Certified Scrum Master, Agile Coach)
Accenture:
Agile Project Manager
Jan 2022-Jan 2025
•Led the workstream on a Workday implementation project. Facilitated Financial aspects of property projects,
•Supported the creation of workplans for CIO global engagements, owning risk, budget, resources, relationship, etc
•Documented and diagramed functional requirements for digital projects/products
•Coordinated with platform team members to ensure that all parties are on track with project requirements, deadlines, and schedules
•Facilitated the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients
•Researched and resolved the day to day Workday Project Management issues and implementation
•Delivered project deliverables and ensuring that they adhere to quality standard through many Scrum teams
•Worked with CIO leadership to support the new requirements for Project Management in Workday
•Created and updated Workday configurations based on requirement changes
•Provide support for regular and special Project Management processes in Workday
•Provided support Project Management activities in Workday for Skills and CORE HR and Reports
•Provided support for year-end reporting and other year-end activities in Workday
•Agile coached l on and off-shore functional teams
•Facilitated change requests to ensure that all parties are informed of the impacts on schedule and budget
•Identified strategies, risks, and options, recommend approaches and mitigations to meet CIO functional requirements regarding End to End Project Management
•Architected Workday HCM solutions to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated
•Advised CIO on industry standards and leading practices while guiding with Agile Process Coaching
•Demonstrate design options through the use of prototyping.
•Provided the Delivery Lead with status updates and keep them apprised of overall project status.
•Demonstrated strong client and stakeholder management to achieve project objectives
•Conducted post-project evaluation and identifying successful and unsuccessful project elements
VMLYR
IT Project Manager
May 2021- Dec 2020
•Managed Documentation of SOPs
•Manage projects for IT for specific segments of CIO executives and IT perspective.
•Coordinate responses of projects, work to resolve issues related to projects in a timely manner.
•Ensured smartsheets were continually updated with most recent status
•Engaged in operating models not yet fully agile but accommodate varieties of hybrid agile
•Managed team dynamics, manage project financial performance, clearly communicated status, and drove progression towards key dates.
•Anticipated and solutioned for complex problems and issues, recommending upgrades, enhancements, priorities, and strategic technology directions based on independent research, consultation and analysis
•Identified key issues and details, and present understandable alternatives to both technical and nontechnical individuals at all levels of the organization
•Worked on multiple complex tasks against deadlines and shifting priorities
NASB
IT Project Manager
July 2020-April 2021
Work closely with Business to gather and document requirements for system enhancements or new project implementations.
Worked with offshore teams on testing and implementation of new API’s for Paypall, customer portal and banking integrations.
Supports Loan Origination System (LOS) application used by Borrowers, Brokers and Lenders for channels such as Wholesale, Retail and Consumer Direct for purchase and refinance transactions
Assume responsibility for projects tasks and ensure they are completed in a timely fashion.
Facilitated implementing technology in support of data integration from Unifi,Virpak to SalesForce & JIRA
Identify and implement process improvements for business functions.
Coordinate application release updates with vendor and business users.
Plan, test, implement, and troubleshoot software upgrades.
Develop technical knowledge base documentation
Liaise with the IT PMO for prioritization of requests.
Custom Trucks
Project Manager
August 2017- June 2020
•Facilitated implementing technology in support of data integration from M3 to SalesForce
•Tested mapped data using SQL
•Facilitated SCRUM meetings: Sprint Planning, Daily Scrum, Sprint Execution, Sprint Review, Sprint Retrospective, Backlog Grooming Meetings
•Creating JIRA dashboards and queries for Executive summaries and stakeholders' communication
•Work directing with Product Owners in creation, requirments, prioritization of the backlog elements and release planning
•Implemented JIRA and Confluence standard and practices throughout the company
•Identified, analyzed, and document business, product, and process requirements
•Gathered requirement documentation for use case scenarios, process flows, and test script development
•Worked internal business users and external clients on enterprise level software development projects in Scrum Agile
•environment.
•Managed SCRUM meetings: Sprint Planning, Daily Scrum, Sprint Execution, Sprint Review, Sprint Retrospective and Backlog Grooming Meetings
•Trained new team members on Agile mindset and frameworks, practices, and process
AGILE Scrum Master/ IT Project Manager
Euronet
January 2016 to July 2017
•Facilitated implementing technology in support of data integration from SalesForce to Amazon & Apple
•Worked with offshore teams on testing and implementation of new API’s
•Prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification
•Managed change requests related to the working project plans daily to meet the agreed deadlines globally in Germany, Australia, El Salvador and USA
•Facilitated team development, mediated conflicts protecting the team and encourages healthy team dynamics
•Provide suggestions to the development team during the development stage of product to meet the client's business
•needs.
•Led software development projects using both Agile and Waterfall methodologies
•Use SQL, Visio, SharePoint, Team Foundation Server (TFS), OneNote and Epic Document the acquired results of
•analysis and workflows as well as obtaining sign-off from the appropriate client
•Determined opportunities for improvement of key metrics and executes action plans to achieve results via CRM, Target Process and JIRA
North American AGILE Scrum Master/ IT Project Manager
TVH
December2014 to January 2016
•Followed Portfolio SAFe methodology across International agile teams
•Coordinated implementation for current states in conjunction with GoLive and Post GoLive various business functional
•experts and IT developers/programmers.
•Facilitated ceremonies, collaboration, communication, and conflict management
•Promoted continuous improvement and the development of a learning culture on teams
•Managed SCRUM meetings: Sprint Planning, Daily Scrum, Sprint Execution, Sprint Review, Sprint Retrospective and
•Backlog Grooming Meetings
•Defined the business value, need, and requirements in a way that was easily understandable by the development team,
•Work with developers to plan testing cycles and design test cases ensuring consistency with established data and
•application standards
•Validated and tested new software, systems, processes, transactions, reporting, etc.
Project Manager/Business Analyst
Russell Stovers Candies
January 2012 to December 2013
•Facilitated implementing API integration technology in support of data integration from CRM to WalMart EDI systems
•Managed Projects with the onsite/offshore development model
•Managed Business Intelligence/Data warehousing tools and skills including data management, database design, SQL, ETL and OLAP concepts
•Created up-to-date, visible and transparent product backlog for many projects, based on provided
business strategy and digital strategy.
•Work in a proactive manner cross-functionally with multiple departments and remote managers
•Drove corrective action for defective or unacceptable integrated issues by working with users, suppliers and others to
•determine cause of problem and proper corrective/preventative action
IT Project Manager
Location Strategy Services
January 2008 to January 2012
•Identified, analyzed, and document business, product, and process requirements
•requirement documentation (functional, non-functional, user), use case scenarios, process flows, and test script development
•Communicated project task/activity milestones to upper management
•Supported the development and maintaining of training materials and business process changes
•Performed unit, integration, and acceptance testing
Business Analyst/ Information Technology Analyst
Applebee's International
May 1997 to January 2008
•National Strategic Market Planning - analyzed markets for optimal distribution.
•Category Management on existing Stores and strategic Development for Future Planning
•Presentations of analysis and Demand Forecast models to senior management, executive teams, cap ex meetings
•Redesigned and maintained Site Information Database (Microsoft Access).
•Managed integration of database with PeopleSoft platform
EDUCATION
Bachelors of Computer Information Systems in Management
Park University
2001
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