Customer Service Early Childhood

ELIZABETH BRENNAN

Phone: 845-***-**** Email: ********@******.***

https://www.linkedin.com/in/elizabethbrennan07/

PROFILE

PASSIONATE, DRIVEN, COLLEGE STUDENT GRADUATING SUMMER. 2024 WITH A DEGREE IN SOCIAL SCIENCES. CONCENTRATION EARLY CHILDHOOD EDUCATION, MEDICAL OFFICE MANAGEMENT. CUSTOMER SERVICE. EDUCATION

Ramapo College Of New Jersey, Mahwah, NJ, Jan 2024 Rockland Community College, Suffern, New York, Sep 2017 - Dec 2020 TECHNICAL SKILLS

Proficient in Microsoft Office (Word, Excel)

WORK EXPERIENCE

Griffi Dental Inc., New City, NY, Sep 2022 - 2023

• Receive upwards of 100 daily incoming calls and coordinate with staff to fulfill customer requests.

• Process payments for approximately 75 daily customers and document each bill to the corresponding customer.

• Direct the firm to cut process time by 400% through a systemic overhaul of tracking equipment.

• Organize a canned food drive for over 1,000 items to Saint Anthony's Catholic Church.

• Implemented a 3-stage escalation process to notify upper management with a patent for payment who has a payment or procedural inquiry.

Apex Global Solutions Inc., Montebello, NY, Feb 2020 - Jan 2021

• Controlled the entire company's delivery system which would print and deliver over 1,000 checks daily.

• Provided 10 secretarial and office management support while building cooperative working relationships.

• Adjusted faulty checks and ensured a same-day turnaround to cut processing time in half.

• Differentiated outgoing reports by area code, minimizing failed delivery by 30%. AAA Innovations, Orangeberg NY 2024-2025

Inside Sales Support

• Provided technical support to customers via phone, and email

• Assessed customer’s needs, identified issues, and provided solutions for customer inquiries

• Resolved escalated customer issues quickly

• Set prices for merchandise

• Streamlined order completion workflow

School of Social Science and Human Services

Bachelor of Arts in Social Science

Associates of Early Childhood Education

Front Desk Lead

Administrative Associate

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