Customer Service Digital Solutions

ENGLISH • *** GAYWOOD LANE, WEBSTER, US, ***** •

**********@*****.*** • 585-***-****

DENISE COND

Digital Solutions Expert

PROFESSIONAL SUMMARY

Digital Solutions Expert with over 15 years of extensive expertise in customer relations and team management, known for innovative approaches in enhancing service operations. Demonstrates proficiency in Salesforce and Microsoft Office, driving process improvement and staff training to elevate customer service standards. Passionate about leveraging skills to foster collaborative environments and explore new opportunities for growth and development.

EMPLOYMENT HISTORY

SERVICE COORDINATOR Aug 2022 - Dec 2022

Kenrick Corporation (Adecco)

• Inbound call about homeowners issues/ or emails request sent in

• Oversee tickets that homeowners submit

• Write up contracts for repairs needed on homes as well as contracts for large jobs

• Write up all contracts for snow plowing, gutter cleaning, lawn care, all for the next 3 years. (had to send out bids beforehand)

• Administrative assistant

• Answer calls or emails from property owners

• Write up variances for properties as needed for work to be done

• Write up violations as needed for property owners

• Board Meeting packets

CUSTOMER SERVICE ADMINISTRATOR Jun 2019 - Feb 2022 Orolia USA Inc. (Nesco)

• Making sure to give each and everyone the white glove service

• Overseeing Repair Service Team

• Incoming and outgoing shipments

• Create bills for repairs, send them to customers, go over them and help make the best decision for them

• Keep all customer information up to date in the system

• All of the bills, as well as up-selling warranties on the products ONLINE SERVICE OPERATION SPECIALIST Nov 2018 - Jun 2019 Paychex (AppleOne)

• Process orders in HRIS.net and Salesforce

OPERATIONS SUPERVISOR ON CUSTOMER SERVICE PROGRAM Jul 2013 - Aug 2018 Concentrix

• Started as a Customer Service Representative taking inbound calls for a client making reservations

• Team Lead on a newspaper program

• Supervisor on that program and start up new digital portion

• Overseeing the internal switchboard for Concentrix and the training and move to new location TEAM MANAGER Jun 2007 - Jun 2013

Sutherland Global

• Started as Consultant on Cox Communications taking inbound calls for Technical support

• 6 months on the program I progressed to the Assist Team

• Interim Team Manager role for 6 months then to a full Team Manager DIGITAL SOLUTIONS EXPERT 2022 - 2024

Xerox (A Plus solutions)

EDUCATION

1989

Brockport High School

SKILLS

Customer Service (Experienced), Team Leadership (Experienced), Microsoft Office (Experienced), Salesforce (Experienced), HRIS (Experienced), Operations Management (Experienced), Staff Training (Experienced), Conflict Resolution (Experienced), Contract Management (Experienced), Administrative Support (Experienced), Inventory Management (Experienced), Customer Relations (Experienced), Team Management (Experienced), Process Improvement (Experienced). Resolve printer issues via calls, emails, ensuring uninterrupted client operations. Coordinate technician visits, enhancing service efficiency and client satisfaction. Manage product orders, maintaining seamless supply chain operations. Update inventory spreadsheets, ensuring accurate printer tracking and timely upgrades. Facilitate email support, improving client communication and response time.

Contact this candidate