Product Management E-Commerce Brand

ATLANTA, USA • *****.*@*****.*** • +1-470-***-****

SAURABH BISHT, MBA

Product Leader Product Vision & Roadmap MVP G2M E-Commerce Enterprise Products B2B B2C Mobile Apps PROFESSIONAL SUMMARY

Experienced Entrepreneur and Product Leader with 15+ years of product management experience in building & launching products from concept to commercialization by blending customer empathy, data-driven decision-making, cross-functional leadership and strong Agile project/program management skills. I’ve led 12+ B2B / B2C Products and 100+ product feature developments throughout my career, including leading the product function for my DTC E-Commerce brand and leading product development for large-scale digital transformation products at EY used globally & generate $4B+ revenue by serving 200K+ businesses. I hold an MBA from IIM, Mumbai, one of the top business schools in India. EMPLOYMENT HISTORY

CO-FOUNDER / ENTREPRENEUR 2020-2024

Modern Crew (moderncrew.in)

I established “Modern Crew” as a reputed men’s premium innerwear & loungewear DTC brand to fulfill customer needs due to existing gaps in product quality, design innovation & customer service Achievements

Scaled revenue from $0 to ~$1.5M ARR (in USD PPP terms) with 60%+ gross margins, outperforming category benchmarks

Raised $500K+ in institutional funding across two successful rounds.

Optimized conversion funnel through data-driven A/B testing, resulting in:

3%+ conversion rate

40% MoM repeat revenue

Order return rate reduced from 24% to 8%

Focused on product excellence & customer satisfaction, driving top product ratings (4.3 & above / 5) Responsibilities

I was responsible for defining business strategy, product strategy and go-to-market (GTM) serving customers across India via product website & marketplaces

Managed product roadmap, backlog & user stories & aligned them with OKRs, customer feedback, market trends, and partner insights

Led E2E E-commerce website management driving branding, UX/UI, content, features and system integrations via REST APIs e.g. inventory & order management systems, CRM tools – Email / WhatsApp, payment solutions, etc.

Built and led a 15+ member XFT team (UI/UX, developers, customer care, digital marketing, and operations)

Extensively utilized data analytics (Google Analytics, session replays, and A/B tests) and customer feedback (via customer interviews and surveys) to achieve high customer satisfaction.

Monitored and optimized key business & product KPIs e.g. Revenue (North Star), margins, ad funnel, purchase funnel, repeat %, CSAT, NPS, customer issues, etc.

Streamlined business processes to enhance efficiency and customer experience e.g., inventory management, order management, last mile delivery and customer care COGNIZANT TECHNOLOGY SOLUTIONS (Senior Manager) 2010 – 2020 PRODUCT MANAGER (Client: Ernst & Young) 2014 – 2020 PRODUCT OWNER (Client: Walmart Inc.) 2013 – 2013

PRODUCT OWNER / SENIOR BA (Client: Maritz Loyalty & Motivation Solutions) 2010 – 2013 I have led 6 large scale product developments and 90+ product features with 3 clients Achievements

Led product development in 2 high-impact large-scale Agile Products at EY EY Canvas & EY Atlas. These products are used by 120K+ auditors globally and generate $4B+ in revenue by serving 200K+ clients

Fast-tracked career growth Earned 2nd promotion in 2018 within 2 years, driven by exceptional performance & stakeholder management

Launched a new payments processing service resulting in a $5M cost-savings for Walmart. Scope included - PoS and E-comm website, with key functionalities e.g. all card payments, chargebacks, and reconciliation

Launched a product upgrade for managing “Returns & product recalls”, especially the Hazmat items and reclamation claims, leading to $20M+ cost savings for Walmart

Led product development in Loyalty & Motivation Senior BA at Maritz, driving multiple products e.g. Enterprise E- commerce Portal, Supplemental Payments feature, etc.

Successfully delivered (0 -> 1 ) a SaaS-based CX Management product for both desktop and mobile (Mobile App) Responsibilities

Facilitated discovery workshops with global business teams to understand customer needs & requirements

Prioritized product features and defined product roadmap by building consensus on business goals, customer needs, and technological innovations to improve user experience

Managed backlog: documented & prioritized epics/ user stories (functional, non-functional & REST APIs ) into releases based on impact, effort, dependencies, etc. and ensured alignment of internal and external stakeholders

Launched various features while leading a 15+ member team of Engg., QAs, designers and collaborating with XFTs, e.g. CMS team, Corporate Branding, UI/UX, Architecture, Performance testing, Release planning, Infosec, Support, etc.

Mitigated dependency & integration issues across product teams for smooth functioning

Planned and coordinated UATs and published release notes during launches

Presented product features & increments to global audiences, senior partners and stakeholders

Hired & mentored 4 Product Owners to drive product development PRODUCT MANAGER Feb 2008 - Jan 2009

160by2.com, India

SOFTWARE ENGINEER Jul 2003 - Jun 2006

Infosys Technology Solutions, India

KEY SKILLS

Product Management, Leadership & XFT Management, Client & Stakeholder Management, Project Management (Large Scale SAFe, Agile, Kanban), E-Commerce Business & Strategy, GTM, Fund Raising & Investor mgmt., Digital Marketing. TECHNICAL SKILLS

Responsive Web Design, Mobile App Development, Figma, System design, SQL Queries, Azure DevOps, Jira, Trello, Microsoft Azure, Google Analytics, Hotjar, WooCommerce, Shopify, A/B testing, APIs (Rest) EDUCATION

MBA IIM Mumbai

B. TECH - INFORMATION TECH. IIIT, Allahabad

COURSES

PRODUCT MANAGER CERTIFICATION Product Management Accelerator Program CERTIFIED SCRUM PRODUCT OWNER (CSPO) Scrum Alliance LARGE SCALE AGILE DEVELOPMENT CERTIFICATION Scaled Agile, Inc.

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