Service Staff Customer Services

Shola Parris **** Bellalargo dr apt *** . Kissimmee, FL 34746 407-***-**** Objective: To be a part of a growing company, where I can utilize my skills to be successful.

“10 plus years of proven experience in excellent customer services, and hospitality services with several different companies. I am confident I will make an immediate contribution to your team.”

2017-Present

● Marriott Vacation Club Gaylord Kissimmee, Florida Server/Food Runner

Picks up food products for orders placed by the service staff and delivers the meal to our guests. Assists the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guest's dining experience.

2014-2017

●GreenPoint Resort Kissimmee, Florida Housekeeping Supervisor

Oversee proper cleaning and sanitizing of all guest rooms and suites. Assign and update room updates in the computer system. Order supplies and maintains inventory for cleaning products. Supervise and schedule all staff. Help train and motivate team members and check private and public areas for tidiness.

2012-2014

●Four Season Hotel Kissimmee, Florida Housekeeper

I’m responsible for cleaning and reporting any safety hazards to the homeowner or manager in charge. They must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. Also, change linens, wash dishes, and do light ironing and laundry.

2000-2012

●Carambola Beach Resort St. Croix, USVI Front Desk Clerk/Supervisor

Greeted and registered guests and assisted in room assignments. Provided the highest quality of service to the customer at all times and maintained the hotel's standard of service and hospitality. Handled guest registration and room assignments; pre-registrations, and blocking reservations and cancellations. Assisted customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check-to-cash, and safety boxes.

References: Samantha Williams 954-***-****~ Betty Charles 407-***-****

Alicia Irvin 716-***-****

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