Customer Support and Sales Professional

Casie Self

*******@*****.*** 682-***-**** Fort Worth, TX

SUMMARY

Seasoned professional with 10 years of experience in sales and client relations, adept at managing accounts and fostering positive client relationships. Excelled in call center environments, leveraging strong communication and computer skills to enhance client satisfaction. A proven track record in resolving conflicts and boosting sales performance. Willing to undergo a background check and drug test for employment. WORK EXPERIENCE Eliot Management Group

Inside Sales Representative

Dallas, TX

Jul 2022 - Jun 2024

• Developed and maintained positive relationships with a diverse client base, ensuring their individual needs were met and fostering long-term business success.

• Resolved customer conflicts effectively, providing timely solutions to enhance client satisfaction and loyalty.

• Oversaw the performance of account representatives, monitoring sales activities to guarantee a consistent increase in sales revenue.

TruGreen

Outside Sales Representative

Dallas, TX

Mar 2021 - Jul 2022

• Successfully developed and executed strategic sales plans to promote TruGreen's lawn care services.

• Consistently meeting and exceeding sales targets through effective territory management, lead generation, and relationship building with residential customers. Zodiac Hospitality Services

Bartender/Server

Dallas, TX

Mar 2014 - Jul 2022

• Presented menu items and updates clearly to guests, ensuring an informed dining experience.

• Contributed to staff meetings and served as an effective team leader, facilitating collaboration and team cohesion.

• Oversaw adherence to correct procedures across multiple bars, and conducted training to maintain service standards.

Hype Marketing

Account Executive

Dallas, TX

Nov 2020 - Mar 2021

• Developed and executed advertising strategies that resulted in significant growth within the sales and marketing sector.

• Enhanced client acquisition and revenue by refining lead generation processes and delivering high-quality customer service.

• Contributed to sales performance enhancement by analyzing market conditions and recommending strategic improvements.

Bowlmor-AMF

Bartender

Dallas, TX

Oct 2019 - Mar 2021

• Mixed signature cocktails following specific recipes to maintain consistency and guest satisfaction.

• Managed inventory of bar products and supplies, supporting sales volume.

• Handled cash register and POS system operations, ensuring accurate financial transactions.

Jack Byno Law Firm

Legal Administrative Assistant

Colleyville, TX

Jun 2019 - Oct 2020

• Provided comprehensive administrative support to legal staff at Jack Byno Law Firm, including managing correspondence, preparing legal documents, maintaining client files, scheduling appointments, and ensuring efficient operation of the office.

• Assisted attorneys in preparing for hearings, trials, and other legal proceedings. EDUCATION South Grand Prairie High School

High School Diploma

Grand Prairie, TX 2009

CERTIFICATIONS Texas Alcoholic Beverage Commission & Food Handlers' Certified SKILLS Exceptional Customer Service • Strong Problem Aptitude • Proven Leadership Skills

• Exceptional Workflow Management • Marketing Savvy • Account Management

• Administrative Assistant • Assistant Manager • Commercial Sales & Marketing • Business Growth Opportunities • Budget Development • Customer Relationships • Sales Strategies Implementation • Interpersonal Skills • Strategic Initiatives • Negotiation and Persuasion • Problem Solving • Active Listening • Flexibility • Teamwork • Multi-tasking

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