Customer Service Representative

ANNA MEEK DE LOACHE

Richmond, VA

804-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with comprehensive experience in managing business to-business

relationships. Strong focus on team collaboration and achieving measurable outcomes. Skilled in

strategic planning, client relationship management, and negotiation. Adaptable and reliable,

known for thriving in dynamic environments and meeting evolving business needs.

WORK EXPERIENCE

Client Experience Manager 07/2024 to Current

Wayforth – Richmond, VA

• Evaluate client feedback data to identify areas of improvement and prioritize resources

accordingly, resulting in continuous enhancement of the customer experience.

• Create multiple B2B relationships with other businesses in the industry to ensure

continued success.

• Manage the resolution of complex client issues, earning a reputation for going above and

beyond to ensure satisfaction.

• Champion a company culture focused on delivering exceptional service, fostering

employee alignment and dedication towards meeting clients' expectations.

• Develop long-lasting client relationships through providing exceptional service and

personalized attention.

• Collaborate with upper management to improve customer service processes and support

structures company wide.

Hospitality Manager - Golf Services 10/2023 to 07/2024

Topgolf – Richmond, VA

• Supervised and lead the golf services team, including training and scheduling.

• Managed reservations, venue operations, and guest inquiries.

• Ensures the cleanliness, maintenance, and organization of retail areas.

• Executes events, tournaments, leagues, and promotions to enhance guest experiences.

• Upheld operating procedures and service and safety standards, especially guest

satisfaction.

• Resolved guest concerns promptly to maintain a high level of customer satisfaction.

General Manager 03/2022 to 10/2023

Ruff Canine Club – Richmond, VA

• Resolved employee, customer, and vendor issues using strong conflict mediation and

problem-solving abilities.

• Implemented an onboarding training for every new employee and additional training

when needed and helped team members tackle daily workloads with confidence.

• Monitored routine ordering and inventory practices to optimize customer experiences and

bar revenue.

• Promoted bar events with vendors, weekly themed events such as trivia and bingo, and

partnered with local breweries to get exposure.

• Complied with food and beverage regulations to protect customers and keep a sanitary

environment in the bar and kitchen.

• Achieved strong relationships with eight alcohol distributors to support timely inventory

replenishment and favorable costs.

Realtor 10/2018 – 09/2022

Keller Williams/Q Real Estate – Richmond

• Negotiated contracts for buyers, obtained favorable terms for clients and smoothened

property transactions.

• Educated buyers on the importance of home inspections and appraisals prior to closing

the transaction.

• Produced 29 completed purchased transactions for buyers.

Wholesale Sales Representative De Loache Corporation – Burlington, NC

• Researched potential and new customers to understand needs and financial

considerations.

06/2014 – 09/2018

• Achieved account revenue by following up after completed sales to offer additional

products and services.

• Established more than 200 accounts by cold calling.

• Accelerated timely and complete delivery of products and services.

• Attended industry trade shows and conferences to connect with potential customers.

EDUCATION

Bachelor of Arts in (B.A.) - Communications

Randolph-Macon College - Ashland, VA

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