Administrative Assistant
Resume:
Brittany Cooper
Lincolnton, GA *****
************@*******.***
Professional Summary
Top performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Backed by management and data entry experience and accustomed to a fast-paced call center environment. Maintains and safeguards patient privacy and confidentiality. o High Academic Honors Recognition / Dean's List
o Able to work in a deadline-driven environment and meet company guidelines for productivity and quality o Function independently with minimal direction and guidance o Microsoft Office Applications / MS Excel I MS Word I MS PowerPoint I MS Outlook o Computer Softwares: Oracle I IBM DB2 I OneNote I Zoom Skype o Typing Speed: 68 WPM
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
TTEC US I Client Operations-Englewood, CO
November 2020 to March 2024
o Communicate with customers via inbound and outbound phone calls o Answer questions regarding insurance plans, process prescriptions, refills and help customers track orders
o Enter data, handle customer complaints, complete insurance duties, and hold team meetings via Zoom o Provide outstanding customer service and act with discretion when handling confidential information o Gained knowledge and experience in mail-order pharmacy, over-the-counter order processing, payment processing, automotive warranty-related services, dispatch, and dealership personnel communication by working on different projects.
o Researching and managing casework for appropriate resolutions aided in serving our customers according to their needs.
o De-escalated when necessary to resolve customer concerns. Office Assistant / Data Entry Clerk / Graphic Designer / Bow Maker House Sensations Art-Lincolnton, GA
January 2019 to May 2019
o Created metal signs via Adobe, handled packaging, and entered data o Interfaced with customers via inbound and outbound phone calls o Ran errands, oversaw billing duties, created invoices, and utilized QuickBooks to enter data o Handled paperwork, stocked inventory, and functioned independently with minimal supervision Homemaker
Stay-at-Home-Parent-Lincolnton, GA
January 2018 to December 2018
o Ensured household duties were completed and managed household budget o Coordinated medical care, meals, and social activities o Remained deadline-oriented and reliable while adjusting priorities and managing time wisely o Provided encouragement, support, and access to activities that enabled the development of skills Server / Customer Service
Habanero's Mexican Grill-Lincolnton, GA
June 2014 to December 2017
o Took orders accurately, and entered orders using point of sale computer system o Stayed familiar with menu items, advised patrons of specials, and answered questions o Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register
o Worked as a team to meet and exceed guest expectations o Managed time efficiently to deliver food and beverage items in a fast-paced environment o Mixed and prepared beverages, verified age requirements, and entered to-go orders Store Manager / Customer Service
Foolz Package Store-Thomson, GA
March 2014 to December 2015
o Reviewed financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and determined areas that needed cost reduction and program improvement
o Determined goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
o Located, selected, and obtained merchandise to be resold, represented management in purchase negotiations, performed sales floor work, such as greeted or assisted customers, stocked shelves, or took inventory, prepared, and processed requisitions and purchased orders for supplies and equipment o Maintained records of goods ordered and received, counted money, and made bank deposits, monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted
o Monitored customer preferences and determined focus of sales efforts o Opened and closed business, managed cash register, payroll and monthly expense reports, nightly deposits, minor experience in collections, and managing inventory Education
Associate in Science (AS) in Health Science
Ultimate Medical Academy-Clearwater - Clearwater, FL September 2020 to October 2021
Associate in Science (AS) in Health Science
Georgia Military College - Martinez, GA
2010 to 2012
High school diploma or GED
Lincoln County High School - Lincolnton, GA
May 2008
Skills
• Web Services
• Typing
• Data Entry
• Medical Coding
• Skype
• CMS 1500 Claim Form
• Medical Records Management
• Clerical experience
• Customer support
• Call center
• Order Entry
• Microsoft Excel
• Medical records
• Research
• Human resources
• Third Party Billing
• Microsoft Access
• HMO
• PeopleSafe
• Business Requirements
• Microsoft Powerpoint
• Microsoft SQL Server
• Anatomy & Physiology
• Adobe Illustrator
• Google Docs
• Office experience
• Documentation review
• Medical Administrative Assistant
• Hospitality
• ICD-9
• Requirements Gathering
• Claims Appeal Process Medical Billing Knowledge
• Medicaid
• Customer service (10+ years)
• EMR Systems
• Front desk
• Time & attendance systems
• ICD Coding
• Conflict management
• DB2
• Patient Processing
• Management
• Collections
• English
• PPO Basic Coding Skills for ICD-10 & CPT
• Adobe Photoshop
• Medical collection
• Cold calling
• Medical Transcription
• Medicare
• Documentation review
• Quality assurance
• HIPAA
• Inventory control
• Ethernet
• XML
• Anatomy knowledge
• Release of Information HIPAA Compliance
• Medical Terminology
• Purchasing
• Windows
• Microsoft Word
• Microsoft Outlook
• Photography
• Outbound calling (5 years)
• Check In
• Billing Cycle
• Stocking
• User Interface (UI)
• Phone etiquette
• Check Out
• Patient Processing Patient Registration
• Medical Laws & Ethics
• Medical law and Ethics
• Oracle
• Organizational skills
• Data analysis skills
• One Note
• SAP
• Databases
• Insurance Verification
• Medical Scheduling
• Communication skills
• Warehouse management system
• SQL
• Payroll
• Microsoft Office
• Graphic design
Languages
• English - Expert
Awards
Honors Graduate
October 2021
Graduated with Honors and 4.0 GPA
Certifications and Licenses
Dean's List
Present
For Academic Achievement
HIPAA Essentials for Healthcare Professionals Certificate Driver's License
Contact this candidate