Customer Service Training Services

CURRICULUM VITAE (CV)

I. PERSONAL DATA

Full Name : SOLOME DEJENE MERDASA

Address : Addis Ababa, Ethiopia

Nationality : ETHIOPIAN

Sex : Female

Date of birth : September 11, 1997

Tel : +251-*-**-**-**-**/+251-*-**-**-**-**

Email : **************@*****.***

II. EDUCATION

2018-2021 : Degree of accounting and finance at St. Mary University, Addis Ababa 2016-2017 : Preparatory, Sunny Side educational institute, Addis Ababa 2014-2015 : High school, Sunny Side educational institute, Addis Ababa 2005-2013 : Elementary, Liza school, Addis Ababa

III. ADDITIONAL TRAINING AND QUALIFICATIONS

May 17-May 24, 2021 : Full & small version of International Financial Reporting Standard (IFRSs) at Kaplan consulting and training services PLC, Addis Ababa May 26-May 28, 2021 : Advanced Peachtree accounting at Kaplan consulting and training services PLC, Addis Ababa

August 04-August 06, 2021 : Employability skill training at The talent firm. Addis Ababa November 9 – November 12 : General employment readiness training at women in self – employment (WISE), Addis Ababa

VII. WORK/INTERNSHIP EXPIRENCE

AUGUST 31,2023-PRESENT :- working as a customer service officer I. MAY 3,2022 - AUGUST 30,2023:-Working at awash bank as a direct saels representative. SEPTEMBER 4, 2021 - SEPTEMBER 10, 2021 : Has an interesting internship at Enat bank, Dr. Catherine Hamlin branch. I have participated in customer attraction project .I have got many experiences and knowledge about the banking system; how to open new account, registering cash withdrawals & deposits.

IV. LANGUAGES

Speaking listening Reading Writing

Amharic(Native) Fluent Fluent Fluent Fluent

English Perfect perfect perfect perfect

V. TECHNICAL SKILLS

Peachtree, how to change manual data in to computerized data, how to create new company & change accounting period etc.

Microsoft office(MS Word, Excel, PowerPoint,Internet, etc )

Operating the cash register machine

VI. PERSONAL SKILL AND STRENGTHS

Excellent writing and verbal communication skill

Good time management

Highly organized and efficient

Ability to work independently or as part of a team

Highly accountable

VIII. REFERENCES

Mrs. Aymalem Woldu

R0 (relationship officer, Awash bank)

Address: Addis Ababa

Tel: +251-*-**-**-**-**

Email: **************@*****.***

Contact this candidate