Customer Service Exceptional

John Paul Caburubias

***************@*****.*** 094******** Iloilo, Philippines

PROFESSIONAL SUMMARY

Dedicated and passionate Barista with proven experience in delivering exceptional customer service and crafting high-quality beverages. Skilled in operating espresso machines, maintaining a clean and organized workspace, and managing inventory to ensure consistent product availability. Adept at working in fast-paced environments while maintaining attention to detail and efficiency. Committed to creating a welcoming atmosphere that enhances customer satisfaction and loyalty. Eager to bring my expertise and enthusiasm to a dynamic team in a reputed café or coffeehouse.

SKILLS AND ABILITIES

• Beverage preparation techniques

• Customer service excellence

• Cash handling and POS systems

• Inventory management

• Team collaboration and communication

• Cleanliness and hygiene maintenance

• Creative latte art skills

• Multitasking under pressure

• Problem-solving and adaptability

WORK EXPERIENCE

Coffee Break Philippines

Position: Barista

• Prepared and served a variety of coffee and non-coffee beverages with consistency and attention to quality.

• Operated espresso machines, grinders, and other equipment, ensuring proper maintenance and cleanliness.

• Provided exceptional customer service by assisting with menu selections and addressing inquiries.

• Managed cash transactions using POS systems, ensuring accuracy and efficiency.

• Maintained a clean and organized work area, complying with health and safety regulations.

• Monitored inventory levels, placed orders, and received stock to maintain product availability.

• Collaborated with team members to ensure smooth operations during peak hours.

• Developed and presented creative latte art, enhancing the customer experience.

• Assisted in training new staff members on beverage preparation and customer service standards.

• Implemented hygiene practices and food safety protocols to ensure a safe dining environment.

• Resolved customer complaints and issues promptly, maintaining a positive store atmosphere.

• Participated in promotional events and contributed to sales growth through upselling techniques.

TRAININGS AND CERTIFICATIONS

• Housekeeping NC II

• Front Office Services

• Event Management

• Foodshap (Food Safety for Food Handlers - Guide to Covid-19)

EDUCATION

University of Iloilo Philippines 2019-2022

Bachelor of Science in Hospitality Management

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