Customer Service Financial Services

Judith Cuesta

**** **** ******* ***

Lakeland, FL 33811

Phone: 201-***-****

Email: *********@*****.***

Objective

Experienced customer service professional seeking a position to utilize my skills in financial services, team leadership, customer service and relations to contribute to the success of an institution.

Experience

Union County Savings Bank

Cranford, NJ

Head Teller

June 2004 – April 2022

• Processed transactions for customers, including deposits, withdrawals, mortgages and loan payments.

• Managed branch operations, including opening and closing, balancing daily totals and ensuring compliance with banking procedures.

• Promote different bank services and programs in order to open and maintain new accounts, such as CDs, checking, and savings accounts and handled CD rollovers.

• Ordered book checks, managed safe deposit boxes and handled stop payments.

• Oversaw cash operations, including vault transactions, cash shipments and distribution to tellers.

• Conducted wire transfers, sold treasurer’s checks, money orders and processed mail.

• Trained new tellers and provided ongoing support to ensure operational efficiency for customer satisfaction.

•Utilized Fiserv Clear touch and CTT teller applications for transaction processing and account maintenance.

• Provided excellent customer service over the phone, including account history, maintenance, and inquiries.

Restaurant Associates

Jersey City, NJ

Caterer, Runner, and Cashier

August 2000 – June 2004

• Set up and maintained breakfast and lunch areas, ensuring cleanliness and availability of food.

• Operated cash register, balanced the register at the end of the day, and handled catering orders

Betsaida Christian Bookstore

Union City, NJ

Sales & Customer Service Representative

May 1997 – August 2000

• Provided excellent customer service, managed inventory levels and processed new orders.

•Operated the cash register and performed data entry for new inventory.

• Assisted customers with books, CDs and miscellaneous item purchases.

Bocconcino Foods

Moonachie, NJ

Entry Clerk

September 1994 – January 1997

• Developed a system for boxing pizzas & frozen foods while training new employees.

Education

Associate Degree

Caracas, Venezuela

1988 - 1991

Skills

• Bank Operations Management

• Customer Service Excellence

• Team Leadership and Training

• Cash Handling and Transaction Processing

• Account Maintenance and Management

• Inventory Management

• Regulatory Compliance

Interests

• Reading

• Movies

• Active member of Local Church

References available upon request.

Contact this candidate