Business Development Customer Service

Dr. Rohit Pramanik

H-****, Cloud* Towers Indirapuram, Ghaziabad, UP, India

Mobile: +91-989******* / +91-836*******

Email: *****.********@*****.***

LinkedIn: http://www.linkedin.com/in/dr-rohit-pramanik-05859913/ Professional Summary

Accomplished Educationist, Clinical Psychologist, Training Specialist, Skill Development Leader, and Strategic Sales Professional with over 19+ years of expertise in educational administration, capacity building, life skills training, operations management, and sales strategy. Specialized in behavioral psychology, Cognitive Behavioral Therapy (CBT), music therapy, experiential learning, soft skills development, technical and non-technical training, and socio-emotional learning. Recognized for pioneering transformative educational initiatives, driving academic innovations, and fostering strategic partnerships in education, vocational training, and related sectors. Key Competencies

Educational Leadership: Skilled in strategic planning, policy development, and quality assurance, with a track record of advancing institutional standards in higher education and accreditation.

Skill Development & Training: Accomplished Master Trainer specializing in both technical and non- technical vocational skill development, with expertise in capacity building, corporate training, soft skills, mental health, life skills, and psychological cognitive skills. Proficient in delivering teacher training, educational programs, and research-based initiatives that align with industry standards.

Operations & Resource Management: Expert in resource optimization, strategic budgeting, and compliance, ensuring efficient program execution and adherence to regulatory requirements.

Global Outreach & Stakeholder Engagement: Established international partnerships and strong industry relations to enhance local programs with global insights and drive community-centered initiatives.

Counseling & Mentorship: Dedicated to pastoral counseling, career guidance, and student retention strategies, fostering a supportive environment for academic and personal growth.

Learning and Development Leadership: Led comprehensive learning and development initiatives to foster a culture of continuous improvement, enhancing educator skills and facilitating effective teaching methodologies that resonate with learners' diverse needs. Professional Experience

Transbuilt Education Pvt. Ltd. January 2024 – Present Director – Education, Training & Skill Development, Academic Innovation, Government Sales, AI-ML Current Engagements:

Master Trainer for Teachers Training under Faculty Development Programs (FDP) with Shri Vishwakarma Skill University (Palwal) and the District Institute of Education and Training (DIET) Haryana, specializing in vocational education and skill development for pre-vocational and vocational educators in IT-ITES, IoT, AI-ML, STEM, ERP, LMS, and CRM tools as part of state skill initiatives.

Coach and Trainer for MBA and PGDM students at Counsel India and Medhavi Skill University, focusing on Business Administration, Management Accounting, and Industrial-Organizational Psychology.

Leadership & Event Management: Leading the team for the global conference ‘Global Artificial Intelligence Summit & Awards (GAISA)’ and ‘India STEM Mission (ISM)’, in collaboration with the government’s technical education wing at the All India Council for Robotics and Automation (AICRA).

Played a key role in organizing global events such as ESCOM 1.0 (e-Sports Community and Industry Summit) in New Delhi, under the umbrella of the International Federation of eSports (IFES), supported by the Ministry of Electronics & Information Technology, Government of India.

Leadership in International Events: Directing sales and sponsorship initiatives for the Global Artificial Intelligence Summit & Awards (GAISA) and led strategic programs such as the India STEM Mission and the World Robotics Championship.

STEM Lab Setup & Outreach: Overseeing the coordination with educational institutions (schools, colleges, universities) to establish STEM labs across PAN India, driving the advancement of STEM education and expanding outreach.

Associations and Contributions:

Institutional collaboration with NSDC, MSDE, NCVET, PMKVY, and government bodies to design and implement training programs aimed at enhancing employability and supporting national skill development goals.

Core member involved in shaping the National Education Policy (NEP) 2020, with significant contributions to the Arts Integration chapter and the NCC curriculum as part of the National Curriculum Framework (NCF) 2023.

Actively involved in establishing and nurturing international partnerships with schools, colleges, universities, and IT companies globally to promote student recruitment, facilitate faculty and student exchange programs, and coordinate international internships for undergraduate and postgraduate students across management, IT, and medical disciplines.

Key Contributions:

Government Sales & Strategic Partnerships: Established strategic collaborations with universities and government agencies to drive student recruitment, internships, and international partnerships, aligning efforts with NSDC and MSME initiatives.

Training Program Development: Designed and delivered innovative training modules for educators and students in areas such as digital literacy, industry-relevant skills, Management Accounting, and I-O Psychology.

Faculty Development: Led Faculty Development Programs (FDP) under the Pradhan Mantri Kaushal Vikas Yojana (PMKVY), emphasizing the enhancement of educators' competencies in educational advancement, psychological acumen, and technology-enabled teaching methodologies.

Vocational Pathways: Integrated project-based learning methodologies to enhance career readiness and vocational competencies, ensuring alignment with local job markets.

Educational Transformation: Implemented NEP-aligned teaching practices to elevate educational outcomes through creative and learner-centric training methods.

NSDC & MSDE Collaboration: Orchestrated skill development programs fostering workforce readiness and industry-relevant capabilities, contributing to government-led educational advancements.

Management Accounting & I-O Psychology Training: Provided specialized coaching and advanced training to MBA and PGDM students, facilitating mastery of critical concepts in Management Accounting and Industrial-Organizational Psychology.

PDM Group of Institutions & Shikhar Group of Schools Sept. 2020 – December 2023 Director Principal – Academic Administration, Admissions & Institutional Development

Managed academic, administrative, and operational strategies for nine Educational Institutions, encompassing five K-12 CBSE Schools, two Girls Degree Colleges, one Pharmaceutical Institution, and one Psychiatric professional institution.

Developed and implemented academic plans and strategies aligned with the institution's mission and goals.

Executed strategies to expand the business, identify new opportunities, and maximize revenue growth.

Directed admissions processes, devising innovative recruitment strategies to increase student enrollment across K-12, UG, and professional programs.

Oversaw placement initiatives, strengthening industry partnerships to improve employability outcomes for students.

Led curriculum development and faculty management, aligning instructional methods with global standards.

Initiated ISO 9001-2015 QMS audit and accreditation processes, enhancing institutional compliance and quality.

Trained and counseled K-12, UG, B.El.Ed., and B.Ed. students in career counseling, educational psychology, counseling techniques, and early child development, providing both theoretical and practical insights to enhance student competency in these fields.

Spearheaded learning and development initiatives, fostering a culture of continuous improvement and professional growth among faculty and staff.

Global University Systems (GUS) India Pvt. Ltd Dec. 2019 – Sept. 2020 Head - Student Recruitment, Experience, and Engagement (Higher Education)

Directed comprehensive admissions strategies, ensuring seamless enrollment processes and increasing student intake for multiple campuses, including Pearl Academy and UPES, across East and Northeast India.

Oversaw student experience, engagement, and recruitment operations for multiple campuses, including Pearl Academy and UPES, covering East and Northeast India.

Organized and facilitated career counseling workshops and faculty development programs.

Spearheaded digital initiatives for higher education access, enhancing student engagement and satisfaction.

Delhi Public School Ghaziabad April 2013 – Dec. 2019 HOD – Activity & Creative Arts, Cultural Head, Scout & Guide - NCC Officer

Planned and delivered tailored lessons and schemes of work for diverse student development stages, integrating musicianship, aural training, and theory.

Prepared students for performances, exams, and festivals while directing the school choir and orchestra/band at various events.

Established partnerships with CBSE and government schools to enhance musical experiences and develop improvisation and vocal skills.

Managed administrative tasks, including attendance and student portfolios, while providing individualized support to students.

Led curriculum innovations, introducing Art Integration and NCC as regular subjects, and organized cultural exchange programs with international schools APTARA: Techbooks International Pvt. Ltd. Sept 2008 – April 2013 Manager – Sales Support (Estimation & Business Development)

Managed analytical pricing, operations, and service delivery for Composition, Digital Solutions, Presentation Services, Business Research, and Knowledge Process Management.

Designed, launched, and maintained pricing and billing tools to improve sales effectiveness.

Oversaw project cycles, defining quality standards, schedules, cost estimates, and necessary technologies.

Led a multi-national management team, ensuring efficient resource allocation in a matrix structure.

Collaborated with training teams on initiatives to reinforce skills for bid management and presales. Convergys India Pvt. Ltd. Jun 2005 – Mar 2008

Transaction Monitoring Evaluator (Quality Evaluator)

Led a team of 30 Customer Care Officers for the Orange UK process.

Spearheaded the Performance Improvement Initiative (PII) to enhance A-SAT in the PAYG PAY line of business.

Completed the CI Green Belt Project (PIP-II) to uplift C-SAT scores for tenured agents in PAYG PAY.

Achieved Bronze, Silver, and Gold certifications in Quality One O One - TME One O One.

Recognized as Quarterly Champion (Jan 2007 - Apr 2007). Educational Credentials

PhD in Clinical Psychology (Counseling) – ABTS, New Delhi, 2019

MACS – Leadership & Development (SHUATS) Allahabad, 2017

MBA in International Business Development (IBD) – Shobhit University, Meerut, 2012

Bachelor of Education (B.Ed.) in Psychology – HNB Garhwal University, Dehradun, 2008

Master of Arts (MA) in Psychology – HNB Garhwal University, Dehradun, 2005

Bachelor of Arts (BA) in Psychology – HNB Garhwal University, Dehradun, 2003 Professional Trainings & Certifications

Associate NCC Officer (Army Wing) – OTA, Kamptee, 2018

Scout Master Trainer – Bharat Scouts & Guides, 2018

Western Music Certification (Instrumental - Keyboard, Violin, Guitar) – Trinity College London, 2008

Mass Communication (News Anchoring) – Take One Institute, New Delhi, 2005 Achievements

Represented India as a Coach at EuroFest 2018 in Berlin for the Odyssey of the Mind, an international competition organized by the United Nations.

Initiated the Art Integration curriculum for K-12 schools in collaboration with CBSE and the Ministry of Education, contributing significantly to the National Curriculum Framework.

Designed and implemented a comprehensive NCC curriculum, integrated as a mandatory subject in schools, in alignment with the guidelines of the NEP 2020..

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