Customer Service Home Agent
Resume:
Cutenell Jabateh
Dallas, TX *****
***************@*****.***
A highly motivated and self-starting individual looking for position as a Work at Home Agent to provide outstanding customer service to each caller. 5. An outgoing individual desiring Work at Home Agent position with ABC company to represent business with a highly professional and caring demeanor. Authorized to work in the US for any employer
Work Experience
Orthodontic Assistant
Fourth Dimension Orthodontic & Craniofacial Orthopedics - Dallas, TX November 2021 to Present
• Maintaining accurate records of patients' oral health histories and treatment progress.
• Ensuring that all orthodontic instruments and equipment are properly sterilized before each use.
• Keeping patients’ mouths dry during orthodontic procedures by using a suction hose as needed.
• Taking intraoral X-rays of patients’ mouths.
• Taking photographs of patients’ teeth to aid the Orthodontist in developing treatment plans and to document patient progress.
• Taking dental molds of patients’ teeth for the fabrication of customized mouth guards and retainers.
• Removing and replacing wires, coil springs, donuts, and elastic bands.
• Educating patients on proper oral hygiene practices and braces aftercare. Call Center Representative
Blue Cross Blue Shield - Dallas, TX
May 2019 to November 2021
• Accepted payment for monthly premiums
• Advised customers of their Verification of benefits, copays for medical procedures and
• durable medical equipment
• Researched cheaper rates for prescription cost
• Found doctors and laboratories in customers area that met their needs.
• Handles various incoming and outgoing collections-focused phone calls
• Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
• Connects with existing and potential customers and aims to resolve inquiries related to receivables management
• Utilizes computer system to verify and document customer requests
• Talks to customers over the phone to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate Account Representative
Enegtry - Dallas, TX
January 2017 to May 2019
• Respond to billing inquiries and handle customers' high bill complaints.
• Provide information about company programs, products and services.
• Report electric and gas emergencies and outages.
• Provide data to customers requesting new services and/or construction. Education
American Heart Association
January 2022 to December 2022
Diploma in Dental Assistant
The College of Health Care Professions - Fort Worth, TX February 2022 to November 2022
Skills
• Tray set-ups
• English
• Office Technology
• Microsoft Office, Dentrix
• Charting
• Four-handed Dentistry
• Digital Radiology
• Knowledge of OSHA & HIPAA
• Instrument Sterilization
• Chair-side Assistance
• Impressions and Model Trimming
Contact this candidate