Field Service Technician, Customer Service, Operations Manager.
Resume:
Jacob Young
Lakewood, WA *****
*************@*******.***
Field Service Technician
Accomplished and detail-oriented professional with substantial experience in delivering flawless technical support and cultivating unwavering client loyalty through impeccable service and precise troubleshooting. Skilled in cross-functional collaboration to optimize service provision and streamline operational processes. Well-versed in maintaining highest standards of service excellence and safety protocols. Eager to leverage extensive expertise in service industry to enhance operational efficiency and elevate customer satisfaction within esteemed organization. Proactive problem-solver with strong commitment to offering high-quality solutions that exceed client expectations. Authorized to work in the US for any employer
Work Experience
Webelo II Den Leader Pack 9205 Den 99 – Boy
Boy Scouts of America, Pacific Harbour Counsel - Olympia, WA December 2021 to Present
Lead Cub Scouts into becoming Boy Scouts Of America.
• Teach first AID/CPR.
• Teach how to camp.
• Teach how to cook in the wilderness.
• Help Rank the Cub Scouts to achieve the Boy Scout Of America Rank.
Hybrid Field Service Technician
Laundrylux Distribution- Fife, WA
Service laundromats, colleges, fire dept, Hotel, motel.
Provide outstanding customer service to my customers. Repair broke down washer and dryers. Run operations at the office in my hybrid role. Order parts. Sell parts. Handle multi line phone system. Microsoft Office compliant.
Hybrid Field
Service Technician
CSC Serviceworks - Woodinville, WA
September 2019 to Present
Maintain optimal stock levels by conducting inventory checks and restocking supplies as necessary. Secure accurate accounting and handling of funds by overseeing fund collection from Gas Station Air Machine, Gas Station Vacuum
Machine, and laundry coin drops (Washer/Dryer). Optimize cleanliness and organization of company van for efficient daily use. Sustain detailed records of receipts by managing and documenting fuel card usage for service van.
• Ensured seamless integration into team by guiding and training newly hired staff members.
• Contributed to incident-free years 2019 to 2023 and growing while serving as member to Branch Safety Board.
• Streamlined day-to-day operational activities by repairing and maintaining Washer, Dryer, Gas Station Air Machine, and Gas Station Vacuum machines.
Shift Lead
Tosca Services, LLC - Lakewood, WA
October 2023 to December 2023
• Lead a minimum crew of 9 on production floor.
• Perform quality control checks.
• Test speed of production on the line.
• Train new employees of how production floor runs.
• Review CCTV footage of how to better operate efficiently.
• Report all serious issues to Assistant General Manager. Forklift Operator / Assistant Yard Foreman (Shift Lead) Basalite Concrete Products, LLC - DuPont, WA
July 2017 to September 2019
Secured efficient and safe transportation of goods by operating diesel power single and double forklifts. Facilitated timely delivery and distribution of goods by loading and unloading semi-trucks. Ensured safety and security of premises by carrying keys to secure property gates and office doors.
• Contributed to development/enforcement of safety protocols and procedures by serving as member of safety board.
• Maximized productivity and minimized downtime by assisting Yard Foreman in supervising and coordinating daily yard activities.
• Supervise temp yard workers (min. 3 people), and 2 normal yard staff.
• Safety team member.
• Quality control checker.
Building Materials Associate IV (Assistant Dept. Manager / Dept. Lead) Lowe's Home Improvement Warehouse - Olympia, WA
July 2006 to July 2017
Led cross-functional building materials team while providing exceptional customer service. Improved client satisfaction by assessing and addressing customer requirements. Oversaw various payment methods including cash, debit/credit cards, and checks by employing cash register.
• Streamlined day-to-day operational activities by operating multiple equipment, including LP Forklift, Battery
• Deliver and install all appliances Lowe's sells.
• Weekly dept. audits.
Operated Reach Truck, Battery Operated Order Picker, BallyMoor, Scissor Lift, and Zamboni (Floor Cleaner).
Education
Trade school in Cement Masonry - Construction
North Cascade Job Corps Center - Trade School - Sedro-Woolley, WA September 2003 to September 2004
High School Diploma
Olympia High School - Olympia, WA
September 1999 to June 2003
Skills
• Word
• Cross-Functional Collaboration
• Advanced Equipment Diagnostics
• Customer Relationship Management
• Complex Problem-Solving
• Safety Compliance & Protocols Microsoft Office
• Excel
• Equipment Maintenance & Repair
• PowerPoint
• Service Excellence
• Technical Troubleshooting
• Process Improvement
• Customer service
• Load & unload
• Forklift
• Shift management
• Cash handling
• Customer relationship management
• Cash register
• Relationship management
• Quality control
• Technical support
• Accounting
• Field Service
• Service Technician Experience
• Reach Truck
• Supply Chain
• Mechanical Knowledge
• Project Management
• Production Management
• Inventory Control
• Troubleshooting
• Mechanic Experience
• Electrical Experience
• Sales Management
• Order Picking
• Help Desk
• Security
• Construction Management
• Low Voltage
• Computer Networking
• Operations Management
• Quality Assurance
• Pricing
• Negotiation
• Order Picker
Certifications and Licenses
CPR/ AED Certification
December 2022 to December 2024
Business CPR/AED Certificate
Forklift Certification
July 2006 to Present
Forklift Certified
• LP
• Diesel
• Electric
• Single Forklift
• Double Forklift
• Clamp Forklift
Driver's License
February 2022 to September 2026
Regular Driver License.
No endorsement
Reach Truck Certification
July 2006 to Present
Electric Reach Truck Certified
Electric Pallet Jack Certification
July 2006 to Present
Electric Pallet Jack Certified
Order Picker Certification
July 2006 to Present
Order Picker Certified
Food Handler Certification
September 2022 to September 2024
Washington State Food Handler Permit
Scissor Lift Certification
July 2006 to Present
Scissor Lift Certified
American Petroleum Institute Certification - Gas station vendor trained September 2023 to September 2024
American Petroleum Institute Certified
• Gas Station Vendor Trained.
BP Certificate - Gas Station Vendor Trained
September 2023 to Present
BP Certified
Gas Station Vendor Trained.
Additional Information
Professional References
Loyd Borders: Former Lowe's Supervisor
Company: IWP Truck driver – Current Job
Truck Driver
Mobile: 253-***-****
Years known: 16 years
Dan Wagner: Hybrid- Lead- Trainer/CSC ServiceWorks Company: CSC Serviceworks – Current Job
Hybrid Lead Service Technician
Mobile: 940-***-****
Years known: 4.5 years
Contact this candidate