social work Master's Level

NAVDEEP KAUR

Kent, WA ***** +1-206-***-**** *******@*******.*** WWW: Bold Profile

Summary

to use my skills and abilities to succeed in my position and be an asset to my Employer

Caring individual dedicated to providing top level care for patients and support of medical professionals. Stay calm in stressful situations with goal-oriented mindset and proven history of behavior. Knowledgeable about special patients and treatments.

Skills

KNOWLEDGE, SKILL & ABILITIES:

Work well without supervision

Bilingual English/Punjabi/Hindi with the ability to translate

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

Ability to exercise good tact and judgment

Excellent supervisory, leadership and customer services skills.

Advance in Excel, Work, PowerPoint, and Outlook, Basic knowledge of computer program

Diapering and toileting support

Positive reinforcement strategies

Treatment plans

Behavioral analysis

Positive reinforcement

Behavioral support

Data collection

Behavior management

Team building

Organizational skills

Data management

Relevant Courses

Economics Business Communication

Business Mathematics Managerial Accounting Computerized Accounting

Problem Resolution

Inbound Customer Service

File Management

Documentation and Reporting

Experience

Social Worker Intern 02/2024 to Current

true north therapy LLC WA

Assisted case managers with tracking client progress, developing treatment plans, and providing follow-up support.

Attended weekly team meetings with supervisors to discuss cases and review best practices.

Facilitated group sessions on topics such as parenting skills, anger management, life skills, and stress reduction.

Maintained accurate records of all client interactions in accordance with professional standards of practice.

Assessed safety risks in homes of clients who had been victims of abuse or neglect.

Participated in workshops and trainings related to social work ethics and best practices.

Customer Service Agent 07/2023 to Current

Southwest Airlines SEATAC, WA

Provided product information to customers in a timely manner.

Resolved customer complaints quickly and efficiently.

Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Processed refunds, returns, exchanges, and order cancellations according to policy.

Identified opportunities to improve customer service processes and procedures.

Created reports detailing customer interactions for management review.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Agent 01/2022 to 05/2023

Qatar Airways Seattle, WA

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Managed high-volume of inbound and outbound customers.

Investigated and solved routine and complex customer issues to earn repeat business.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Mentored new employees on procedures and policies to maximize team performance.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Provided product information to customers in a timely manner.

Behavioral Technician 01/2021 to 08/2021

Foothills Medical Centre Kent, WA

Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.

Participated in professional development activities such as trainings or workshops related to ABA therapies.

Created multidisciplinary treatment plans for patients with other service providers and professionals.

Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.

Behavior Technician 02/2019 to 01/2021

Health Staffing Bellevue, WA

Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.

Developed individualized treatment plans for each client that included goals and objectives.

Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.

Collaborated with families to provide support strategies for home-based interventions.

Assisted in the development of communication systems using visual supports such as picture exchange systems.

Behavior Aide 01/2017 to 12/2018

Point Quest Pediatric Therapies Sacramento, CA

Collaborated with other staff members and parents to ensure successful implementation of IEPs.

Participated in team meetings to discuss strategies for addressing challenging behaviors.

Created a safe learning environment by monitoring classrooms and intervening when needed.

Implemented evidence-based practices such as Applied Behavioral Analysis.

Communicated regularly with teachers, administrators, parents, and other professionals regarding student progress.

They assigned me school under age 3-5 years old.

Assisted in the development of behavior intervention plans for students with special needs.

Behavior Technician 03/2016 to 07/2017

Kadiant Stockton, CA

Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.

Developed individualized treatment plans for each client that included goals and objectives.

Collaborated with families to provide support strategies for home-based interventions.

Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.

Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.

Planned and implemented individualized interventions as part of behavior treatment plans.

Manager 12/2012 to 07/2013

Carmichael Food Mart Carmichael, CA

Managed office documentation

Provided excellent customer service to customers,

Inventory control, ordering, sales, advertising, banking, administration

Performed faxing, photocopying and filing duties

Trained new hires

Prepared profit and loss reports, prepared tax returns (State and Federal)

Resolve the issue with irritate Customer

Education and Training

Master of Science: SOICAL WORK Expected in 07/2025

Grand Canyon University Phoenix, AZ

Bachelor of Science: Psychology 07/2023

Washington State University Pullman, WA

Master of Science: Criminal Justice 2021

Consunmes River CollegePsychologySacramento City College

Master of Science: Liberal Arts and Social Behavior 05/2021

Sacramento City College

High School 05/2014

Sheldon High School

Additional Information

Willing to relocate: Anywhere

Correction officer training, I had 2 months CO training where I learn about how mange different situations like how to protect yourself and others.

Languages

English:

Full Professional

Punjabi:

Full Professional

Hindi:

Full Professional

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