Store Manager Customer Service
Resume:
Michael J. McEvoy
Kennesaw, GA 30144
**************@*******.***
RETAIL MANAGEMENT – AUTOMOTIVE INDUSTRY
Reliable and friendly leader adept at learning and mastering new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Driven management professional offering over 30 years in Automotive Business settings. Focused and motivational mentor adept to challenging team members to meet and exceed company goals.
SKILLS
Supervisor – 12 employees Automotive Technician Instructor Accounting
Finance Human Resources
Operational Auditor Hiring Manager
Multi-Unit Experience Onboarding Specialist
PROFESSIONAL EXPERIENCE
Hyundai of Kennesaw, Kennesaw, GA Service Advisor Jan 2024 – Oct 2024
Welcoming customers and explaining the services that the car dealership offers them.
Listening and documenting customers’ car problems and passing the information to the mechanics.
Consulting with mechanics about repairs and possible alternatives to expensive work
Answering questions about service outcomes (after consulting with the mechanic if necessary)
Liaising with customers and mechanics to schedule car check-ups and service appointments.
Advising customers about warranty protections and potential cost savings
Estimating car repair costs and the time it will take for repairs to be completed.
Helping customers decide between part exchanging a car and fixing it through the workshop.
Finding new customers and marketing the car dealership services to them.
Verifying if the cars brought to the dealership have insurance coverage.
Testing drive cars to confirm repairs have been done correctly.
DW Campbell Goodyear, Sandy Springs, GA Service Manager Nov 2022 – Jan 2024
Assist Store Manager in Store Growth by delivering superior customer service.
Assisting the Store Manager in achieving Corporate Objectives in Sales and Profit
Ensure compliance with vehicle inspection policies.
NTB/Mavis Tire, Canton, GA Store Manager Sept. 2019-Nov 2022
Directly responsible for overall service profitability, which generates more than $1 million annually in sales.
Revenues. Define and implement long and short-term objectives; oversea and control all daily operations, policy implementation, advertising/promotions, and strategic direction. Set and administer budgets, initiate cost control to ensure profitability. Establish departmental goals with management teams, which are based on exceeding the expectations of customers through continuously improving products and services.
Reduced total expenses by correcting cash flow problems and improving inventory turnover.
Successful in hiring, motivating, and retaining quality personnel by creating a positive work environment,
This results in increased employee retention and excellent customer satisfaction.
PEP-BOYS, Kennesaw, GA Service Manager 2018-2019
Assist Store Manager in Store Growth by delivering superior customer service.
Assisting the Store Manager in achieving Corporate Objectives in Sales and Profit
Ensure compliance with vehicle inspection policies.
ACTION TIRE COMPANY, Marietta, GA, Dispatcher 2017-2018
Responsible for ensuring superior customer service to commercial customers.
Responsible for directing road crews to servicing locations to repair commercial tire concerns.
Assist Store Manager in various administrative duties including Opening and Closing Procedures
Assist Store Manager in Problem Solving to maintain an annual sales base of $3.0 million.
GPC-NAPA AUTO PARTS, Marietta, GA, Assistant Store Manager 2014-2017
Responsible for Customer service and ensuring that the customer receives the proper part to help him solve his vehicle problem.
Responsible for becoming proficient in TAMS II and the following RPM operating system.
Responsible for achieving set sales objectives to ensure location profitability.
Responsible for managing sales team which generates over $3.6 million in annual sales.
Define and implement long and short-term objectives.
Successful in hiring, motivating, and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction.
GOODYEAR TIRE & RUBBER CO., Canton, GA STORE MANAGER 1994-2014
Directly responsible for overall service profitability, which generates more than $1 million annually in sales.
Revenues. Define and implement long and short-term objectives; oversea and control all daily operations, policy implementation, advertising/promotions, and strategic direction. Set and administer budgets, initiate cost control to ensure profitability. Establish departmental goals with management teams, which are based on exceeding the expectations of customers through continuously improving products and services.
Reduced total expenses by correcting cash flow problems and improving inventory turnover.
Successful in hiring, motivating, and retaining quality personnel by creating a positive work environment,
This results in increased employee retention and excellent customer satisfaction.
EDUCATION
PERDUE UNIVERSITY-Bachelor of Science in Business Administration
Graduation: December 2012 – Dean’s List
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