Customer Service Office Manager

Rebecca Neighbors Benton, IL ***** 815-***-**** *******.*********@*****.***

Professional Summary

Goal-oriented office manager with over 15 years of experience in administrative operations, dispatch coordination, and team leadership. Proven expertise in process improvement, customer service, and organizational efficiency. Adept at managing complex schedules, optimizing workflows, and exceeding expectations.

Skills

• Organization

• Timeliness

• Process

Improvement

• Goal Setting

• Microsoft Office

Suite (Excel, Word,

PowerPoint)

• CTS TripMaster

• CRM Tools

(Equator, Realty

Commander)

• Team Leadership

• Event Coordination

Professional Experience

Dispatcher

Navarre Corp December 2022 – November 2024

• Provided seamless phone support for drivers, VAs, and veterans, via 75-100 calls daily, ensuring accurate ride coordination.

• Efficiently scheduled and managed 100+ weekly rides using CTS TripMaster software, achieving 100% customer satisfaction.

• Delivered superior customer service while resolving inquiries effectively and quickly. Administrative Assistant

Pepsi MidAmerica May 2022 – August 2022

• Provided administrative support across accounting, operations, and receiving departments, streamlining processes and ensuring timely task completion.

• Maintained accurate documentation and facilitated cross-departmental communication. Patient Access/Registration Representative

Amita St. Joseph Medical Center March 2021 – August 2021

• Registered and verified patient insurance details, ensuring 100% accuracy in capturing 7 critical data elements and full compliance with data standards.

• Delivered accurate hospital information, navigation, and documentation assistance to 50+ patients and families daily, enhancing satisfaction.

• Processed and scanned 100+ patient documents weekly into electronic records, improving accessibility for staff.

Receiving Clerk

Neovia Logistics October 2020 – March 2021

• Verified shipment accuracy using scanning and tracking methods.

• Coordinated offloading teams and maintained detailed reports of damaged products. Head of Accounts Payable/Office Manager

Cygnet Controls Inc. August 2020 – October 2020

• Resolved vendor issues related to invoicing, payments, and shipment status.

• Managed expense reporting and maintained financial records for efficiency. Administrative Assistant

Dick’s Sporting Goods February 2019 – August 2020

• Facilitated communication with corporate departments to ensure store operational needs were met.

• Supported management in goal setting, corrective actions, and inventory management. Office Manager

Hometeam, Inc. January 2017 – February 2019

• Assisted brokers in preparing sales materials to attract and retain clients.

• Managed mailing correspondence and compiled property data for leads. Assistant to the Project Manager

Kuenz Cranes August 2016 – November 2016

• Provided timekeeping and administrative support for on-site projects.

• Coordinated travel arrangements for employees.

Title Administrator

National Title Solutions, Inc. January 2015 – May 2016

• Conducted property data research for Title Commitments and affidavits.

• Compiled and maintained accurate closing packages. Executive Assistant

Realty Executives Success April 2013 – January 2015

• Supported brokers by managing real estate transactions and maintaining office functionality.

• Communicated with clients and stakeholders to facilitate short-sale processes. Education & Certifications

• Legal Secretary Certification, University of St. Francis Center for Legal Studies (2011)

• Illinois Notary Public (Expired)

Leadership

• Head Coordinator SugarRun Motorcycle Charity Ride and Event 10 Years o Managed event logistics, fundraising, and volunteer coordination to increase participation and annual funds raised for charity.

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