Customer Service Account Executive
Resume:
KEIRA SWABY
C U S T O M E R S E R V I C E
WORK EXPERIENCE
PROFILE
I’m Keira Swaby, an energetic and optimistic individual with a desire to fill the spot for the customer account executive . With a background in National Honor Society, National Science Honor Society, Student Government Association (SGA), and being on a dance team in high school, I bring a well-rounded skill set and a positive attitude to everything I do. I am known for my excellent customer service, attention to detail, and strong communication abilities. My organizational skills and problem-solving mindset help me thrive in fast-paced environments, while my understanding and sense of humor allow me to connect with others and maintain a collaborative spirit. I’m always eager to learn and take on new challenges. With these excellent skills can lead to a branch success.
Publix 2022 - PRESENT
Customer Service
Ocoee Oaks Preschool 2023 - 2025
Counselor
Wells Fargo 2022 - 2023
Call Center
Provide amazing customer service by assisting customers with product inquiries, locating items, and ensuring a positive shopping experience.
Operated cash registers, processed payments (cash, credit, and check), and balanced cash drawers accurately at the beginning and end of each shift. Handle customer complaints and concerns with professionalism, resolving issues quickly to the best of my ability to maintain satisfaction and loyalty. Stock shelves, organize displays, and ensure the store was clean, safe, and well-maintain for a nice shopping environment.
Work collaboratively with co-workers to meet daily goals, maintain store inventory. Demonstrate strong communication skills by greeting customers, answering questions, and providing helpful recommendations. Developed strong attention to detail by ensuring correct pricing, labels, and inventory organization to minimize errors and improve store operations. Showed adaptability and problem-solving skills by handling difficult or unexpected situations, such as technical or customer issues. Supervised and engaged a group of children in a safe, structured, and enjoyable environment during after-school hours. Assisted with homework, providing academic support and encouragement to help students finish assignments. Developed positive relationships with students, parents, and staff, promoting effective communication and teamwork. Helped maintain program supplies, ensuring that materials were stocked and the environment was organized and clean. Actively participated in staff meetings and training, staying up-to-date on best practices and child development techniques. Created new and fun activities for the children to enjoy, while also participating in the activities as well to show interest and build a true c Delivered exceptional customer service by resolving issues promptly, maintaining a professional and friendly demeanor, and ensuring customer satisfaction.
Followed all regulatory and security protocols to protect customer information and ensure compliance with company policies.
Processed account-related requests such as balance inquiries, payments, transfers, and fraud disputes, ensuring accuracy and security.
EDUCATION
SKILLS
Customer Service
Attention to Detail
Teamwork
Communication
Organize
Confidentiality
Problem-Solving
OCOEE HIGHSCHOOL
Highschool Diploma
2019-2023
Expected Graduation: 2027
VALENCIA COLLEGE
Bachelor of Clinical Psychology
GPA: 3.8 / 4.0
English
LANGUAGES
CONTACT
*****.*******@*****.***
3566 Gretchen Dr, Ocoee FL 34761
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