Customer Service Representative

Roger L. Moore

Hampton, GA *****

***************@*****.*** +1-972-***-****

Professional Summary

Versatile professional with over 20 years of experience spanning customer service, logistics, sales, and creative management. Proven track record in improving operational efficiency, driving sales, and delivering high-quality content across various media platforms. Adept at multitasking, problem-solving, and managing teams to achieve organizational goals. Work Experience

Remote Customer Service Representative

*Just Storage, Antelope, CA — February 2024 to October 2024 *

• Assist customers with account management, cancellations, and delinquent payments.

• Handle daily customer calls to resolve issues and transfer units. Dispatcher/Load Planner

Pro Logistics LLC, Hampton, GA — January 2021 to January 2025

• Schedule freight deliveries, drivers, and daily routes.

• Coordinate between truck drivers and customers, ensuring smooth shipping processes.

• Monitor drivers and resolve issues related to pickups or deliveries. Remote Customer Service Representative

ADT Security, Jacksonville, FL — September 2022 to November 2023

• Activated and assisted customers with service cancellations and transfers. Sales/Customer Service Representative

U-Haul Moving and Storage, Phoenix, AZ — October 2021 to September 2022

• Managed high-volume calls to support customer moving needs and equipment reservations.

Logistics Specialist

DHL, Union City, GA — October 2017 to October 2021

• Managed freight logistics via UPS and FedEx, coordinating with shippers. Web Content Developer

eJams, Lexington, SC — June 2001 to August 2020

• Created graphic designs, web content, and multimedia for various clients.

• Worked with clients including Clear Channel, Metro PCS, and Direct TV.

• Developed video and animation content for high-profile clients and events. Sales and Marketing

Clear Wireless, Irving, TX — October 2009 to October 2010

• Sold wireless internet products and created sales campaigns.

• Maintained sales quotas and customer satisfaction through various marketing efforts. Creative Manager

REACH Media, Inc., Dallas, TX — September 2002 to November 2009

• Produced visuals for Tom Joyner TV and Black America Web.

• Managed creative projects, including print and multimedia, enhancing brand presence. Creative Service Manager

REACH Media, Inc., Dallas, TX — June 2001 to November 2009

• Oversaw production of a $1.5 million syndicated broadcast facility.

• Managed vendors, software, and equipment for broadcast needs. Assistant Program Director

Clear Channel-WLVH, Savannah, GA — June 1998 to November 2000

• Assisted in the daily operations of the radio station, including music rotation and promotions.

Operation Manager

KZJM M&M Community Development Inc., Alexandria, LA — January 1999 to September 2000

• Managed staff and programming, achieving top ratings and compliance with FCC guidelines.

Sales and Marketing

Direct TV, Warren, MI — December 1998 to September 1999

• Developed sales through networking and cold calling, enhancing customer acquisition and retention.

Admissions Director

University of Florida, Jacksonville, FL — July 1995 to November 1998

• Reviewed admissions applications, marketed the school, and coordinated student communications.

Education

Bachelor’s in Visual Communication

University of Phoenix, Cedar Hill, TX — September 2009 to January 2013 Associate’s in Mass Communications

Macomb Community College, Warren, MI — September 1974 to December 1978 Skills

• Logistics and Freight Management

• Video Editing and Production

• Sales and Upselling

• Microsoft Office Suite

• Adobe Creative Suite (Illustrator, Photoshop, Premiere, Final Cut Pro)

• Customer Service

• Web Development and Design

• Graphic Design and Branding

• Social Media Management

• WordPress

• Negotiation and Communication

• HTML5

Certifications and Licenses

• Driver’s License

Contact this candidate