Customer Service Team Leader

Cebisa Golden

Malaza

078*******

**************@*****.***

**** ******** ****, ********* *****

block B,1431

Nationality: South Africa

Birthday: 18021994

Marital Status: single

Skill

communicate

Data capture

problem solver

quick thinker

good analyser

Interest

soccer, cricket, reading

Objective

Proactive, customer-orientated professional with over 4 years of experience in banking industry. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Work Experience

Standard Bank 07/2023 - 12/2023

Universal Banker

Assist clients with banking inquiries.

Opening transactional accounts, investment Accounts,lending products and insurance products.

Assisting customer with statements explanation.

Product information.

Debit order information.

Cross selling pre approved products.

Funeral policy claims handling.

Setting up stop/schedule payment.

Setting up the app and internet banking for customers. First National Bank 10/2019 - 07/2022

Premier Banker Contact Center

-Assist clients under mass affluent.

-Assisting clients with home loans inquiries

-Assisting clients with vehicle finance.

-Assist clients on the credit card account .

- doing sales for investment accounts, loans, upgrading transactional account's, funeral cover,.

- providing leads for vehicle finance and home loans new account's. First National Bank 07/2018 - 09/2019

Call Center Agent (easy desk)

-Assisting clients with banking inquiries

-Assist clients with debit order reversal

-Assist clients with opening savings account

- Inbound call sales for savings account,loan account, funeral Cover.

Education

National Diploma(Economics Management 01/2015 - 12/2017 Analysis)

Tshwane University of Technology

Matric certificate (Bachelor in Commerce) 01/2008 - 12/2013 Phumulani Secondary School

Reference

Kgomotso Shabalala

Team Leader (Premier segment) · First National Bank Tel: 064*******

Email: ********.*********@***.**.**

Korneil Olivier

Team Leader (easy desk segment) · First National Bank Tel: 083*******

Email: *******.*******@***.**.**

Ntombi Mkhwanazi

Team Leader · Standard Bank

Tel: +27-82-925-****

Email: ******.*********@************.**.**

Contact this candidate