Customer Service Front Desk
Resume:
Joseph De La Parra
Indianapolis, IN *****
**********@*****.***
Professional Summary
Versatile bilingual office worker with 10+ years of experience in customer-facing roles, including night auditing and management positions. Proficient in financial transactions, customer service, and document preparation. Skilled in research, negotiation, and translation. Possesses strong organizational and communication skills.
Authorized to work in the US for any employer
Work Experience
Night Auditor
Hilton-Indianapolis, IN
January 2024 to Present
1. Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
2. Resolved customer complaints and issues in a timely manner to ensure guest satisfaction 3. Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
4. Collaborated with housekeeping staff to coordinate room availability for incoming guests 5. Only fluent bilingual front desk worker.
Manager
Grandmaster Games-Indianapolis, IN
July 2021 to November 2023
• Maintained high standards of quality control to ensure customer satisfaction
• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction Paralegal
OFFICE OF THE PUBLIC DEFENDER-Indianapolis, IN
January 2016 to July 2021
• Drafted and proofread legal documents, including pleadings, motions, briefs, contracts, and agreements
• Maintained accurate and organized electronic and physical case files for easy retrieval of information
• Maintained confidentiality of sensitive client information in accordance with ethical guidelines governing attorney-client privilege
• Prepared correspondence such as letters or emails under attorney supervision
• Interpreter for call, meeting and court hearing for my public defender Court Bailiff
City of Indianapolis & Marion County-Indianapolis, IN January 2010 to January 2016
• Maintained accurate records of all legal proceedings, ensuring completeness and clarity
• Managed confidential information with utmost discretion and adhered to strict ethical standards
• Worked efficiently under pressure while maintaining high levels of accuracy and attention to detail during fast-paced court sessions
• Maintained confidentiality agreements regarding sensitive information disclosed during court sessions
• Maintained a professional demeanor at all times while interacting with judges, attorneys, witnesses, and other courtroom personnel
Education
Some college in General Studies
Ivy Tech Community College - Indianapolis, IN
January 2005 to January 2006
Core 40 diploma in Core 40 diploma
Cardinal Ritter Highschool - Indianapolis, IN
September 2000 to May 2004
Skills
• Microsoft Excel
• Adobe Acrobat
• Presentation Skills
• Research
• Microsoft Powerpoint
• Spanish
• Negotiation
• Translation
• Microsoft Outlook
• Accounting
• Case Management
• Office Management
• Personal Assistant Experience
• Intake Experience
• Night Audit
• Accounts Receivable
• Writing Skills
• Typing
• Multilingual
• English
• Auditing
• Cash Handling
• Interpretation
• Proofreading
• Front Desk
• Guest Services
Languages
• Spanish - Fluent
Contact this candidate