Program Manager Change Management
Resume:
Jennifer Thomas, PMP
*****************@*****.*** • 847-***-****
www.linkedin.com/in/jennifer-thomas-pmp• Chicago, IL Qualifications Summary
Accomplished and dynamic PMP Certified Program Manager with a decade of comprehensive experience in leading and managing diverse programs in high-tech environments and a proven track record of delivering projects successfully while ensuring operational excellence and strategic alignment. Dynamic leader skilled in building and guiding high-performing teams. Expertise in defining and executing strategies across multiple projects and stakeholders to meet organizational goals. Experienced in change management and risk mitigation, ensuring project stability. Strong communicator focused on stakeholder engagement and fostering collaborative relationships. Proven problem-solver with a track record in process improvement and resource optimization, including budgeting. Quick learner with systems engineering knowledge, capable of training others in technical skills and adapting to new technologies. Committed to organizational development, team building, and enhancing employee engagement. Areas of Expertise
• Program & Project Management
• Stakeholder Engagement
• Training & Development
• Process Improvements
• Business Analysis
• Organizational Development
• Requirements Gathering
• Financial Management &
Budgeting
• Change Management
• Operations & Logistics
• Risk Management
• Team Leadership
Professional Experience
Impact Networking, Chicago, April 2024 - Present
Senior Project Manager
Led and accelerated Managed IT, Cloud, and Cybersecurity client implementation projects for SMBs (40-400 employees) across several verticals. Oversaw major networking, compute, cloud, voice, and cybersecurity deployments. Managed internal technical teams, client teams, and 3rd party vendors to deliver a seamless onboarding experience. Developed comprehensive project plans and proactively managed resources and materials from initial development through implementation.
• Ensured profitability for Impact and speedy conversion for clients. Projects delivered +/- 3% of target budget
• Managed ~$1.2mm of Monthly Recurring Revenue across multiple verticals, including Impact’s largest client
• Ensured transparency and clear and relevant communication with all internal and external stakeholders through up-to- date dashboards and executive communications
Google Developer Relations Engineering, San Francisco, September 2017 - March 2023 Program Manager, November 2021 - March 2023
Spearheaded comprehensive program management across Google Cloud Engineering, encompassing the Google Cloud Platform, Cloud YouTube channel, client libraries, and interactive tutorials. Strategically coordinated multi-project activities, collaborating closely with engineers, UX, product, marketing, and advocacy teams to develop and deliver developer-centric tutorials and content solutions for Google Cloud. Instituted a hybrid scrum program methodology to effectively manage a new team of 100 engineers, focusing on technical solution identification, deliverable tracking, and reporting. Maintained oversight of OKR strategy and planning, ensuring alignment with overarching business strategies and fostering a culture of rapid progress and team empowerment. Integrated principles of empathy, authenticity, and respect, derived from a social work background, into all program management aspects to enhance team engagement and program efficacy. P a g e 2 2
• Streamlined the Getting Started experience on Google Cloud by leading a cross-functional team in consolidating five disjointed workflows into one unified process, achieving a 1% increase in Free Trial sign-ups.
• Successfully expanded the interactive tutorial platform, incorporating automated unit testing, attribution metrics, and an enhanced author experience which directly led to the onboarding of 300 content authors and a significant expansion of the platform (from 100 to 2k tutorials), emphasizing rapid, continuous deployment and quality.
• Played a pivotal role in the seamless integration and engagement of new team members and managers, ensuring the uninterrupted delivery of committed milestones under the newly implemented scrum program methodology. Chief of Staff, September 2017 - November 2021
Partnered with 8 directors across engineering, advocacy, technical writing, marketing, and UX to create collaborative and inclusive environments while managing day-to-day business logistics and operations including budget, travel, and calendar management. Managed team budget, headcount, and seating for 650+ person organization, partnering with Finance and Real Estate teams, and external vendors, ensuring all day-to-day business needs were seamlessly handled. Trained new hires and other ABPs on internal systems and taught basic coding through Apps Script, empowering them to code their own solutions.
• Proactively engaged with leadership to create data-informed programs addressing team concerns including greater opportunities for collaboration, recognition, and listening leading to an increase in all engagement metrics.
• Organized and managed OKR strategy and reporting and tracking for organization of 300.
• Delivered the Showcase (118 interactive live demos) at Cloud Next 2018 (23K attendees) and 2019 (35K attendees) by partnering with engineers, vendors, and marketing.
• Designed and organized internal events (10-650 people), customized for each team’s specific needs and goals resulting in greater team cohesion, understanding and excitement. Citigroup, New York, NY, November 2011 – June 2017 Chief of Staff, AVP, March 2014 - June 2017
Managed a $70mm budget and over 650 staff across 12 locations in North America, EMEA, and APAC, ensuring responsible resource and financial management for client deliverables. Administered the budgeting process for all development expenses, providing financial transparency to executive stakeholders. Acted as a trusted and objective advisor to leadership, guiding the organization toward its strategic, financial, and tactical goals. Enhanced and enforced internal controls, governance structures, and reporting systems, ensuring effective communication across all levels of the organization.
• Identified and implemented cost-saving measures, resulting in over $100K in savings from unnecessary spending.
• Created and led a comprehensive 'voice of employee' feedback program across the entire organization, leading to 20% improvement in job satisfaction .
• Built and maintained strong relationships with cross-functional teams, facilitating collaboration. Executive Assistant, November 2011 - March 2014
Delivered comprehensive administrative support to the Credit Managing Director and a team of over 300 staff across 7 countries. Independently managed Risk and Control monitoring, project resourcing, analytical reporting, and organizing coding events.
Education
Master of Social Work, Loyola University of Chicago Bachelor of Science, Social Work, New York University Credentials
Project Management Professional (PMP), Project Management Institute (Dec 2023)
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