Customer Service Representative

KAMALPREET KAUR

226-***-**** *****************@*****.***

Career Objective:

Organized professional with solid communication skills and close attention to detail, looking for a customer service representative position where I can have positive interactions with customers.

Skills:

Problem- solving. Handling Pressure.

Teamwork. Flexibility.

Communication. Strong Work Ethic.

Organizational skills. Relationship Building.

Adaptability Active Listening.

Certificate:

Food handling certificate.

Smart serve.

Education:

St. Clair College of Applied Arts and Technology (2022-2023)

Major: International Business Management, Logistics.

Khalsa College For Women, Amritsar (2016-2018)

Major: Master of Commerce (Marketing).

Saroop Rani Govt. College for Women, Amritsar (2013-2016)

Major: Bachelor of Business Administration.

Sri Guru Hargobind Sahib Khalsa Sen. Sec. School, Amritsar (2012-13)

Major: commerce.

EXPERIENCE:

Charminar Indian Cuisine, Burlington, ON, Canada. (Assistant Manager) 16th August 2023- Till date

Working closely with the General manager to lead staff.

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Resolving customer issues to their overall satisfaction.

Ensuring product quality and availability.

Overseeing inventory.

Assisting customers whenever necessary.

Ensuring a consistent standard of customer service.

Charminar Indian Cuisine, Burlington, ON, Canada. (Server) June 2022- January 2023.

Checking on customers often and suggesting additional items like appetizers and desserts.

Taking orders for new visitors quickly.

Printing bills, explaining them to customers, and collecting payments.

Throwing away expired ingredients and condiments.

Troubleshooting equipment issues and telling management when repairs are needed.

Emptying trash, mopping floors, and taking care of other routine tasks when needed.

Making sure that orders are accurate before bringing them to customers.

Jimmy Clothes House. Amritsar, Punjab, India.

Sales Associate (Part-Time) Oct 2019- Feb 2022.

Welcome customers to the store and answer their queries.

Assess customers needs and provide assistance and information on product features.

Maintain in-stock and presentable condition assigned areas.

Actively seek out customers in store.

Remain knowledgeable on products offered and discuss available options.

Process POS (point of sale) purchases.

Gagandeep Kirandeep & Co. (chartered Accountants) (Assistant Accountant) August 2018- January 2022.

Reviewing transaction records from cash registers and other devices.

Notifying employees about any changes in the company’s financial procedures.

Verifying the accuracy of company records by reviewing bank statements and other information.

Correcting any discrepancies in business ledgers and accounts.

Preparing deposits and delivering them to banks.

Processing payroll checks for employees.

Deciding whether the company will approve or deny requests for additional spending.

LANGUAGES:

English

Punjabi

AVAILABILITY: FULL-TIME

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