Customer Service Lead Cashier
Resume:
New York, NY *****
**************@*****.***
Beijing Hopkins
Profile
Enthusiastic and reliable lead cashier, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling daily accounts and managing inventory. A dedicated leader with the ability to lead effective teams in making customers want to come back.
EXPERIENCE
Victoria’s Secret — Lead Cashier
November 2019 - June 2024.
● Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
● Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
● Mentored new team members on POS system operation, customer service strategies, and sales goals.
● Helped customers complete purchases, locate items, and join reward programs.
● Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
● Taught employees fundamentals of register use, merchandise scanning and customer service.
Insomnia cookies - Shift lead
April 2023 - October 2024
● Prioritize and delegate task for baking, cashiering, packaging, and cleaning
● Support and work alongside the cookie crew
● Assist in training and coaching of the team members
● Hold the team accountable to company standards and procedures
● Anticipate business flow and provide a fun and productive shift Skills
● Expert skills in providing great customer service and exceeding the guests’ expectations
● Great listener when guests have an issue or concern that needs to be addressed right away.
● Excellent ability at handling multiple tasks at one time in a busy, fast-paced, high-volume hotel or resort.
● High level of knowledge of computer reservation system software. EDUCATION
High School Diploma
September 2014 - June 2018, New York
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