Office Manager Business

Galina Tovamsian 818-***-****

*********@*****.***

A devoted and highly motivated professional with experience in administration in the medical field.

Strong attention to detail as well as having excellent inter-personal skills.

Serving in compassion in the public and private sector with a clear understanding of diverse backgrounds and a strong understanding of social and health determinations.

Certified and Current RCFE Administrator #: 607-***-****

Excellent communication skills l Strong business and financial acumen

Self-motivated and a fast learner l Knowledge of FDA and HIPAA regulations

Familiar with medical terminology l Providing compassion to patients and residents

Astoria Senior Living Jan 2023 – Present

Associate Executive Director/Business Office Manager

Hired, trained, and led multidisciplinary teams, fostering a collaborative and high-performance environment focused on quality resident care.

Collaborated with clinical staff to develop and implement care plans tailored to residents’ needs, ensuring a person-centered approach.

Established strong relationships with residents’ families and external healthcare partners to maintain transparency and foster trust.

Implemented performance management systems, including regular performance evaluations and feedback sessions, resulting in increased employee satisfaction and retention.

Spearheaded benefits administration, managing employee benefits packages, and resolving employee inquiries effectively.

Collaborated with the executive team to develop and execute strategic plans for the facility's growth and sustainability.

Certified and Current RCFE Administrator #: 607-***-****

Ensured compliance with state and federal regulations related to healthcare administration, HR, and assisted living facilities.

Northstar Senior Living - Terraza Court Aug 2019 – Jan 2023

Business Office Manager

Successfully managed all administrative functions, including billing, payroll, accounts receivable, and accounts payable, ensuring accurate and timely processing.

Streamlined financial reporting procedures, resulting in improved transparency and accountability.

Led a team of [number] administrative and HR staff, providing training, coaching, and performance evaluations to foster a high-performing team.

Developed and implemented HR policies and procedures, including recruitment, onboarding, employee relations, and compliance with state and federal regulations.

Conducted new employee orientation and training programs to ensure a smooth transition for new hires.

Azure Leisure Living Dec 2015 – Sept 2019

Office Manager – Assisted Living Community for Seniors

Oversaw and led department for the day-to-day business operations, including a staff of 6 front desk and a staff of 2 in transportation of 200 bed assisted living facility for seniors with dementia care.

Managed payroll and HR functions such as on-boarding new hires, maintaining employee files and compliance in accordance with Title 22, federal and state regulations, employee corrective action plans and terminations.

Processed records, requests, and compliance with MediCal and Assisted Living Waiver program.

Managed resident admission and financial files, ACH, social security benefits and payments.

Coordinated with other departments with activities, in-service training, and HR relations issues.

Offices of Dr. Anna Milstein – Cardiology/Dermatology July 2006 – Dec 2015

Office Manager

Oversaw and led the business operations for office of 9 physicians, 2 office support staff, and 3 medical assistants.

Managed billing and invoices to patients, insurance companies, MediCal, and Medicare.

Maintained paper and electronic patient records, physician orders, compliance, insurance, and all medical records.

Oversaw finances including cash flow, inventory and equipment.

Managed all accounts payable functions and vendor management, selection and negotiation.

Worked closely with patients and families to provide consolation and compassion.

University of California, San Francisco Jan 1998 – Aug 2005

Administrative Assistant

Verified patient’s insurance, Medicare or MediCal eligibility and processed claims.

Prepared invoicing for medical billing and managed cash receipts.

Maintained patient’s records.

Ensured sanitation, cleaning and maintenance of medical equipment and maintained inventory of medical and office supplies.

Worked with pharmacists and other doctor’s offices for patient referrals and prescriptions.

Developed schedules with staff of 20,

Took patient’s vital signs such as blood pressure, weight, and temperature.

Offices of Dr. Naber – Family Practice May 1992 – Dec 1997

Medical Assistant/Front Desk

Worked the front desk of medical office with three physicians.

Managed incoming phone calls and answered patient inquiries and provided appropriate referrals.

Managed billing and invoicing for all patient accounts.

Assisted with payables for all vendors.

Complied and filed patient records.

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