Customer Service Rep

Vickie McGinty

Louisville, KY ***** 502-***-**** *******@***.***

Professional Summary

Loyal employee with an excellent work record dedicated to providing outstanding service. Skilled at planning, organizing, and prioritizing multiple projects while maintaining attention to detail.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Rep, 09/2009 - 01/2025

REALPAGE – Richardson, TX

Company Overview: Formerly INDATUS

New account set up and Implementation of custom applications For Answering Service

Assisted in Server audits for information needed to facilitate product upgrades and customer cancellations

Participated as a team of 3 - in migrating approximately 13,000 clients from AVST to the New RealPage Platform, resulting in savings to RealPage of over $800,000

Implemented and Produced Message On Hold for clients in Audacity software

Processed orders and built to client specifications in AVST in 35 servers

Facilitated resolution for escalated customer calls, provided support for Answer Automation and Message On Hold

Participated in 24/7 on call rotation, responsible 1 week per month

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

SR. Account Representative, 01/1987 - 01/2008

UNIFIED FOODSERVICE PURCHASING COOPERATIVE – Louisville, KY

Processing orders for all supplies in a KFC store, Food and Packaging items

Answering and processing all inbound calls/orders, tracking orders for estimated delivery to stores

Responsible to KFC Franchisees to track their vendor markup percent per store

Responsible for all accounting short pays on any of my accounts

Included some travel to KFC vendors and KFC Franchisee Distribution Centers- for my assigned states

Conducted regular client meetings to review account performance, identify opportunities for growth, and address any concerns.

Education

High School Diploma

Pleasure Ridge Park High School - Louisville

No Degree: Business Management

Sullivan Business College - Louisville, KY

Skills

Slack

AVST

Salesforce

Zendesk

Skype Business

Microsoft Teams

Remote desktop

Active listening

Critical thinking

Data entry

Customer relations

Conflict resolution

Follow-up skills

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